Digital Transformation Office (DTO) Manager

An established, multi-branch financial services company is seeking a results-driven Digital Transformation Office (DTO) Manager to lead the modernization of its systems, processes, and customer services.

Reporting directly to the President and Chief Operating Officer, the successful candidate will develop and execute the Company’s digital transformation roadmap. The role will lead organization-wide initiatives that convert manual processes into secure, integrated, and scalable digital solutions across the Head Office and nationwide branches.

Key Responsibilities

• Develop and implement the Company’s digital transformation strategy and roadmap.
• Lead the digitization and automation of customer transactions, compliance documentation, fund management, reporting, and internal workflows.
• Identify process bottlenecks, control gaps, unnecessary steps, and automation opportunities.
• Manage digital projects from planning and requirements gathering through testing, rollout, stabilization, and evaluation.
• Define project scope, schedules, budgets, resources, risks, and performance indicators.
• Collaborate with Operations, IT, Finance, Compliance, Internal Audit, HR, and other business units.
• Translate operational needs into clear functional and technical requirements.
• Evaluate digital platforms, vendors, and emerging technologies.
• Ensure compliance with regulatory, data privacy, information-security, and internal-control requirements.
• Coordinate user acceptance testing, data migration, employee training, and branch implementation.
• Lead change-management initiatives and promote employee readiness and system adoption.
• Monitor project results, system utilization, efficiency improvements, and cost savings.
• Lead and develop personnel assigned to the Digital Transformation Office.
• Present project updates, risks, and recommendations to senior management.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Industrial Engineering, Business Administration, Management, Finance, or a related field.
• At least five years of relevant experience in digital transformation, IT project management, systems implementation, business analysis, or process improvement.
• At least two years of supervisory, managerial, project-lead, or program-lead experience.
• Proven experience converting manual processes into standardized digital workflows.
• Experience managing organization-wide or multi-branch system implementations.
• Experience in banking, fintech, financial services, retail, or another regulated industry is an advantage.
• Strong understanding of project management, process improvement, system testing, change management, and vendor management.
• Familiarity with data privacy, information security, audit controls, KYC, and AML requirements.
• Willing to travel to branches when required.

Key Competencies

• Strategic and systems-oriented thinking
• Leadership and people management
• Project and program management
• Business process analysis and improvement
• Technology and vendor evaluation
• Change management
• Stakeholder management
• Analytical thinking and problem-solving
• Strong written and verbal communication
• Sound judgment and attention to detail

Why Join Us?

This is an opportunity to lead meaningful, company-wide transformation within an established organization with a nationwide branch network. You will work directly with senior leadership and play an important role in improving operational efficiency, regulatory compliance, customer convenience, and the Company’s long-term digital capabilities.

Job Types: Full-time, Permanent

Pay: Php60,000.00 - Php70,000.00 per month

Education:

• Master's (Required)

Experience:

• Digital transformation, IT strategy, and process improvement: 3 years (Required)

Work Location: In person