Digital Transformation Manager
# Digital Transformation Manager **Simply Contact** · Київ · `On-site` 🕒 **Статус:** *Опубликовано: 10 дней назад* · *Источник: Indeed* --- ### About the Role Posted 09 Oct 2026 About the role Simply Contact is looking for a Digital Transformation Manager to lead AI adoption across our customer support operations. You’ll analyze and optimize business processes, test and implement AI-powered solutions, and turn our internal results into reference cases that help us scale and win new clients. What you'll do - Lead Digital Transformation initiatives: identify business needs, define priorities, and drive implementation of AI-powered solutions across customer support operations - Analyze current business processes (AS-IS), identify automation opportunities, and shape the roadmap for AI adoption - Test AI solutions (chatbots, translation tools, CRM/helpdesk AI features) - Configure chatbots and conversational flows within AI platforms - Compare and test AI vendors, prepare practical recommendations - Lead AI-related presale together with Marketing: scoping, feasibility assessment, client presentations - Run real customer support scenarios and evaluate system performance and quality - Build reference cases based on internal implementations to support scaling and sales - Report results and recommendations to leadership; manage team tasks and priorities as team lead What we're looking for - Proven leadership experience in BPO / customer support (Team Lead, Head of Support, Quality Control Manager, or similar) - Practical understanding of SLA and KPI in support operations — ability to work with quality and team performance metrics - Strong background in process optimization and business analysis — mapping AS-IS processes, identifying inefficiencies - Experience with CRM / helpdesk systems (Zendesk, Intercom, or similar) - Experience working with knowledge bases and conversation design for AI bots — content structure, Q&A format, topics, and update protocols - Strong analytical thinking, autonomy, and ability to translate business needs into actionable implementation plans - English level B2+ Nice to have - Basic understanding of APIs / integrations - Experience with no-code automation tools (Zapier, Make, etc.) - Experience with AI tools, chatbots, or LLM-based solutions What we offer - Stable, on-time compensation with base salary and performance-based bonuses - Career growth opportunities within projects or across departments - Monday–Friday schedule: 09:00–18:00 Kyiv time - Office or remote work options (stable internet required for remote) - Supportive, friendly team environment - Access to corporate knowledge base and learning resources
Наблюдалась 2026-10-20, впервые 2026-10-09, источник — Indeed.