Digital Systems Coordinator

Are you organised, customer-focused, and passionate about technology and continuous improvement? Do you enjoy solving problems, coordinating projects, and helping customers get the most from innovative digital tools?

Würth New Zealand is looking for a motivated Digital Systems Coordinator to join our team. This is an exciting opportunity to work with industry-leading inventory management and Digital Solutions, support customers, and play a key role in delivering efficient, technology-driven solutions across the business.

About the Role

Reporting to the Head of Systems & Digital Solutions, you will support the implementation and ongoing management of our Digital Systems, including Kanban and Vending. You will work closely with customers and internal teams to ensure systems run efficiently, projects remain on track, and customers receive outstanding support.

This Auckland-based role offers a great mix of systems coordination, customer support, project management, and hands-on problem solving. You may occasionally visit customer sites, support warehouse activities, and travel when required.

What you will be doing

- Support the set up and maintain Kanban and Vending solutions for customers

- Process Kanban replenishment orders and keep system information up to date

- Support Vending machine installations, maintenance and customer queries

- Coordinate customer projects and keep things moving to agreed timelines

- Work with customers and internal teams to sort out issues and deliver a great result

- Provide practical support and training

- Look for smarter ways to improve our systems and processes

- Keep reports, documents and customer records accurate and current.

What you'll bring

To be successful in this role, you'll bring:

- Excellent customer service and relationship-building skills

- Strong written and verbal communication skills

- A genuine passion for technology, Digital Solutions, and continuous improvement

- High attention to detail and a commitment to data accuracy

- Strong organisational skills and the ability to manage multiple priorities

- A proactive, solutions-focused mindset

- Strong problem-solving skills and confidence working across different teams

- The ability to learn new systems quickly and support others in using them effectively

- A willingness to be hands-on and assist with customer installations and operational activities when required

If you are interested in applying for this role and believe you have the motivation, enthusiasm and experience to be successful, we would love to hear from you!