Digital Support and Modern Workplace Engineer

Digital Support and Modern Workplace Engineer

Permanent

Full time – 37 hours per week

Support Staff Spine Point 20 to 23 (£37,734 to £41,019) per annum depending on qualifications and experience

Hills Road Sixth Form College is looking to recruit a Digital Support and Modern Workplace Engineer. This is an exciting opportunity to join a highly skilled and supportive IT Services Team.

The IT Services Team comprises, in addition to this post, the Head of IT Services, Deputy Head of IT Services, one experienced IT Services Engineer, a degree-level IT Apprentice and a Reprographics Assistant. The successful candidate will fill a vacancy within the engineering team and play a key role in delivering outstanding technical support and digital services to approximately 500 staff and 3,000 students across the College.

Providing an outstanding student and staff experience is at the heart of our IT service. The successful candidate will act as a visible and approachable point of contact for technology support, helping staff and students make effective, secure and productive use of the College's digital systems, devices and services.

In return, we offer great team-work and a varied workload, an attractive salary, 24 days annual leave rising to 27 days after 5 years’ service, plus bank holidays, generous pension scheme, free use of our on-site sports centre, including a newly refurbished gymnasium, wellbeing activities, discounts on all our Adult Education courses, free onsite parking, cycle to work scheme and ongoing professional development.

Closing date: Thursday 12 November 2026 at 9am

Interviews: Thursday 19 November 2026

Details and an application form for the above post may be obtained from our website https://www.hillsroad.ac.uk/about-us/current-vacancies/digital-support-and-modern-workplace-engineer

The College is committed to safeguarding and promoting the welfare of its students and staff and expects all members of the College community, volunteers and visitors to share this commitment. The College actively promotes equality and diversity and welcomes applications from all sections of the community.

Information for applicants

This is an exciting time to be joining the College in an IT role. We continue to invest in modern workplace technologies, Microsoft 365 services and digital learning platforms to enhance teaching, learning and operations. The Digital Support & Modern Workplace Engineer will contribute to the ongoing development of our IT Support Hub, support the adoption of new technologies and help deliver a responsive, customer-focused IT service that meets the evolving needs of the College community.

The Digital Support & Modern Workplace Engineer post holder provides:

• A highly visible, approachable and customer-focused IT support service for staff and students.
• First and second-line technical support across a broad range of College technologies, services and devices.
• Secure in-house expertise across Microsoft 365, modern workplace and end-user computing technologies.
• Support and administration of Microsoft 365 services including Teams, SharePoint, OneDrive and Exchange Online.
• Support for identity and access management technologies including Active Directory, Entra ID, Eduroam and associated authentication services.
• Endpoint deployment, management and security through Microsoft Intune, Configuration Manager and Windows Autopilot.
• Technical support for Windows and Apple devices, mobile technologies and shared teaching resources.
• Effective incident resolution and service request fulfilment through the IT Service Desk.
• Technical support for classroom technologies, audio-visual systems, interactive displays and printing services.
• Promotion and adoption of Microsoft 365 services, digital workflows and modern ways of working across the College.
• Development of user guidance, knowledge base articles and self-service resources to improve the user experience.
• Support for the College's BYOD strategy, enabling students to access digital services securely and effectively using their own devices.
• Maintenance of asset records, equipment lifecycle processes and endpoint compliance standards.
• Contributions to business continuity, operational resilience and cyber security best practice.
• Continuous service improvement through innovation, automation and the effective use of emerging technologies, including AI-enabled tools where appropriate.

Microsoft 365 is fully embedded across the college's teaching, learning and operations. Teams, SharePoint and OneDrive are the primary collaboration and document management platforms used by academic and support teams. We make extensive use of Microsoft Teams for communication and collaboration, and many of our core business applications, including finance, HR and payroll systems, are delivered through cloud-based services. The successful candidate will play an active role in supporting and developing these technologies, helping staff and students make effective and secure use of the College's digital services.

Over recent years the college has invested significantly in its IT infrastructure. Our environment includes a Hyper-V virtualised server platform comprising approximately 50 servers, fully redundant Internet connectivity protected by Fortinet firewalls, and a resilient core network infrastructure. We provide site-wide Cisco Meraki wireless networking integrated with Eduroam, enterprise IP telephony services, and are currently progressing through a major network switch refresh programme.

The College's Management Information System (ProSolution/SQL) is hosted on-premises and used extensively by both staff and students. The MIS service is delivered by a specialist team located alongside IT Services, providing collaboration between teams in supporting key College systems.

All teaching staff, tutors and many support staff are equipped with college laptops, providing secure access to systems both on and off site through Microsoft's Always On VPN technology.

Across the College estate we support approximately 550 fixed PCs located within classrooms, specialist teaching spaces and student study areas, alongside a wide range of laptops, mobile devices, audio-visual technologies and shared learning resources. The Digital Support & Modern Workplace Engineer will play an important role in supporting this environment and enhancing the day-to-day digital experience of staff and students.

The post reports to the Head of IT Services.

Pay: £37,734.00-£41,019.00 per year

Benefits:

• Canteen
• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Enhanced maternity leave
• Free flu jabs
• Free parking
• Health & wellbeing programme
• On-site gym
• On-site parking
• Sick pay
• Store discount
• Transport links

Work Location: In person