Digital Customer Expert - Mandarin (Work from Home)
# Digital Customer Expert - Mandarin (Work from Home) **Teleperformance** · Myanmar · `Remote` · `Full Time` 💼 **Уровень роли:** `Entry-level` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Customer-Service]` `[Customer-Support-Specialist]` `[Digital-Customer-Expert]` `[Chat-Support-Specialist]` `[Email-Support-Specialist]` `[Bilingual-Mandarin-Customer-Support-Specialist]` `[Mandarin-Speaking-Customer-Service-Representative]` `[Remote-Bilingual-Customer-Service-Representative]` `[Remote-Customer-Engagement-Specialist]` `[Digital-Customer-Service-Representative]` `[Remote-Customer-Experience-Representative]` --- ### About the Role Overview We’re looking for a Digital Customer Expert to join our team! In this role, you’ll be the go-to person for customers across phone, chat, and email. You’ll handle inquiries with empathy and professionalism, while ensuring policies and security standards are met. This is a dynamic role that requires problem-solving, adaptability, and confidence in decision-making. Qualifications - Competencies: Confidence in delivering decisions and explaining policies, patience in listening to and conveying client's message, and strong people skills including communication and emotional intelligence. - Soft Skills: Voice tone control, adaptability to different customers and cultures, resiliency to handle stress and pressure, curiosity with a learner's mindset, ownership to drive resolution, and drive to achieve targets/KPIs. - Process Compliance: Strict adherence to procedures, minimizing errors, and consistently following policies, processes, and regulatory compliance requirements. - Work from Home Requirements: Self-discipline to stay motivated, technical skills to troubleshoot company equipment, and meeting minimum internet speed requirements. - Cultural Fit: Understanding of the contact center environment, willingness to work in shifts, and adherence to schedule. - Language Proficiency: Proficiency in the system/tools usage language (English) and cultural knowledge of the region/country serviced. - Assessment Requirements: Typing speed and accuracy, IT skills, numerical skills, and channel-specific skills such as call flow control for phone, grammar proficiency for chat and email, and the ability to handle multiple chat interactions simultaneously. Responsibilities - Channels: Handling customer interactions through phone, chat, email, and occasionally blended channels based on business needs. - Environment: Focusing on policy enforcement, site security, risk assessment, and investigative work. This role involves dealing with sensitive topics and making decisions based on policies. - Typical Contacts: Managing issues related to account takeovers, transaction holds, selling limits, selling performance, account suspensions, account restrictions, listing removals, and appeals of decisions made. - Success Metrics: Key performance indicators include resolution, average handling time (AHT), transfer rate, customer satisfaction (C-Sat), recontact rate, schedule adherence, time to proficiency (T2P), guided judgment acceptance rate, and compliance and procedure adherence. Originally posted on Himalayas
- Customer-Service
- Customer-Support-Specialist
- Digital-Customer-Expert
- Chat-Support-Specialist
- Email-Support-Specialist
- Bilingual-Mandarin-Customer-Support-Specialist
- Mandarin-Speaking-Customer-Service-Representative
- Remote-Bilingual-Customer-Service-Representative
- Remote-Customer-Engagement-Specialist
- Digital-Customer-Service-Representative
- Remote-Customer-Experience-Representative
Наблюдалась 2026-10-04, впервые 2026-10-04, источник — Himalayas (JSON API).