Digital Customer Experience Manager

Digital Customer Experience Manager is responsible for enabling delivery of multi-channel digitally-enabled customer interactions. Digital Customer Experience Manager will also contribute to the identification and design of digital tactics that improve performance across all aspects of the EventHomes.com platform.

• Evaluate all aspects of the customer experience using data and analytics.
• Provide insight and suggestions for improvement to increase customer experience (CX).
• Craft messages and design initatives towards EventHomes.com
• Provide first and second hand research on contributing towards improving CX.
• Promote EventHomes.com fun and energizing culture.
• Conduct research directly with customer groups.
• Provide competative analysis of EventHomes.com competitiors.
• Manage CX data and initiatives at all levels of EventHomes.com
• Use industry-best monitoring of EventHomes.com brand as it relates to CX.
• Conduct surveys and measure NPS and other critical metrics.

Originally posted on Himalayas