Dessert Parlour Operator
# Dessert Parlour Operator **Indique** · Manchester M20 1LP · `On-site` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Indeed* --- ### About the Role Role summary You will run day-to-day operations of a high-volume dessert parlour — leading service, production, and commercial performance while ensuring excellent customer experience, food-safety compliance and efficient cost control. This is a hands-on role combining customer service, team leadership, stock control and food prep. Key responsibilities - Open/close store: follow checklists, cashing up, security procedures. - Lead service: greet customers, manage queues, take orders, Prepare various styles of coffee, prepare/serve gelato, soft-scoop, waffles, crepes, slushes and cookie dough items to specification. - Production & quality control: monitor product quality, rotation of flavours, dispense portion control, follow recipes and presentation standards. - Food safety & hygiene: maintain high standards; complete cleaning schedules, ensure allergen controls and compliance with Level 2+ hygiene standards and local authority requirements. - Team management: recruit, train and supervise staff; create rotas; coach front-of-house on upselling and customer service. - Stock & supply: order stock, reconcile deliveries, monitor stock levels, minimise waste and food-costs. - Cash & POS: operate tills/POS, manage card & cash reconciliations, handle refunds & promotions. - Sales & marketing: execute in-store promotions, social media suggestions, merchandising and ensure menu signage is up-to-date. - Health & safety: ensure safe working environment; report incidents; follow manual-handling and allergen procedures. - Reporting: prepare daily/weekly sales reports, variance analyses and incident logs for the owner/area manager. - Customer relations: resolve complaints professionally; collect feedback and maintain excellent service standards. Key performance indicators (KPIs) - Daily/weekly sales vs target - Average transaction value & upsell conversion rate - Food cost & wastage percentage - Customer satisfaction ratings / online reviews - Compliance with hygiene audits & local authority inspections Person specification — skills & attributes - Strong customer-service focus, friendly and professional. - Proven leadership ability; able to coach and motivate a small team. - Good numeracy and administrative skills (stock control, basic P&L awareness). - Confident with POS systems and basic IT (Excel/Google Sheets desirable). - Excellent communication and problem-solving. - Able to work under pressure and multitask during busy shifts. - Attention to detail for food safety, portion control and presentation. - Flexible availability including weekends, evenings and bank holidays. Qualifications & training - Level 2 Food Safety / Food Hygiene certificate (or willing to obtain). - Allergen-awareness training (essential). - Experience in a food & beverage environment, ideally in ice cream/gelato/ café/ dessert parlour, with supervisory responsibility. - Barista or food prep experience an advantage. - First aid / COSHH / manual handling training desirable (or provided). Experience - 1–3 years supervisory or managerial experience preferred for operator role. - Demonstrable track record of driving sales, controlling costs and maintaining high service standards. Working conditions & physical requirements - Standing for long periods, lifting/moving tubs up to [e.g. 15 kg], working in chilled display cabinets and hot-food areas. - Fast-paced retail environment with peak times at weekends and evenings. Benefits (examples to customise) - Competitive pay + tips/bonus scheme. - Staff discounts on food & drinks. - Paid training and progression opportunities. Desirable extras (optional) - Experience with gelato production or artisan pastry. - Social-media/content creation skills for local marketing. - Basic food-costing and rota management experience. Job Types: Full-time, Part-time Pay: £18,000.00-£32,000.00 per year Application question(s): - Can you manage entire Dessert Parlour on your own? - Will you be able to demonstrate/ show practical knowledge of Crepe/ Waffle making? - Can you make all types of Coffee or are you Barista trained? Experience: - dessert parlour: 2 years (required) Work Location: In person
Наблюдалась 2026-09-29, впервые 2026-09-29, источник — Indeed.