Desktop Support Analyst I

Join DYOPATH as a Desktop Support Analyst I

Are you energized by solving technical puzzles and helping people stay connected and productive?

DYOPATH is looking for a Desktop Support Analyst I who thrives on teamwork, curiosity, and delivering exceptional support.

Why You’ll Love Working Here

• Purpose with Passion – Join a company whose L.O.V.E. philosophy (Living Our Values Every Day) transforms everyday work into meaningful impact
• Growth & Development – Access certifications, training, and clear career paths
• Award-Winning Culture – Known for delivering outstanding IT services internally and externally
• Collaborative Environment – Work in a respectful, team-oriented setting where achievements are recognized

Benefits

• Medical, Dental, and Vision coverage
• Life insurance
• 401(k) with company match
• “You Pick a Day” paid holiday
• FSA and HSA options
• Pet insurance
• Additional benefits available
• Full details available at dyopath.com/careers

Role Overview

• Location: On-site (Athens, GA)
• Schedule: 1st Shift; Monday through Friday
• Pay Rate: $23/hour

Your Mission as a Desktop Support Analyst I

• Provide technical and end-user support for desktops, laptops, printers, scanners, and peripherals
• Provide remote and on-site desktop support, troubleshooting hardware, software, application, and peripheral issues via phone, chat, or in person
• Install, deploy, and maintain company systems and applications
• Track and resolve incidents using internal ticketing systems while meeting SLAs
• Perform software updates, including Microsoft security patches and antivirus signatures
• Document processes and create knowledge base articles
• Act as a liaison with third-party vendors and technicians
• Order parts for hardware maintenance and repairs
• Participate in special projects and continuous improvement initiatives

What You Bring to the Team

Education & Certifications

• Bachelor’s degree in Computer Science, IT, or a related field

OR

• 4 years of equivalent work experience
• A+ Certification required

Experience & Skills

• Intermediate desktop support and troubleshooting skills for hardware, software, and peripheral issues
• Familiarity with Microsoft 365 (O365), Windows environments, and SharePoint
• Strong written and verbal communication skills
• Detail-oriented with a strong customer service focus
• Ability to prioritize tasks effectively
• Ability to work collaboratively in a team environment

Other Requirements

• Valid driver’s license with acceptable driving record
• Ability to pass a background check prior to hire

Why This Role Matters

As a Desktop Support Analyst I, you will play a critical role in maintaining smooth IT operations and enabling users to perform effectively. You will collaborate with a dedicated team, expand your technical skills, and contribute to continuous service improvement.

Apply Today

If you enjoy troubleshooting technical challenges, providing excellent end-user support, and working in a team-focused environment, DYOPATH encourages you to apply for the Desktop Support Analyst I position.