Design, Construction & Maintenance Manager

Functional Area: Design, Construction & Maintenance Reports To: Director of Business Development, Franchise & Ventures Direct Reports: Interior Designer, Project/Construction personnel, Maintenance personnel, and other assigned technical staff

Business Coverage: TCG Company-Owned Stores, Franchise Stores, Offices, Facilities, Renovations, and Other Business Development Projects

JOB SUMMARY

The Design, Construction & Maintenance Manager is responsible for planning, managing, coordinating, and controlling the design, construction, renovation, fit-out, maintenance, and physical readiness of TCG stores and facilities.

The role leads projects from concept and site validation up to construction, turnover, opening support, and post-opening maintenance .

The Manager ensures that every project is delivered according to approved:

• Brand standards
• Business requirements
• Operational requirements
• Technical standards
• Project budget
• Project schedule
• Safety requirements
• Quality expectations

The role also ensures that existing stores and facilities remain safe, functional, presentable, and operational through proper preventive and corrective maintenance.

The Design, Construction & Maintenance Manager serves as the main technical and project coordination lead between Business Development, Operations, Franchise Partners, contractors, suppliers, and other support departments.

The role must balance:

Design + Cost + Quality + Schedule + Operations + Safety + Maintainability

to support successful and sustainable TCG business operations.

ROLE PURPOSE

The Design, Construction & Maintenance Manager exists to ensure that:

• New stores and facilities are properly planned.
• Projects are completed within approved timelines.
• Project costs are controlled.
• Designs meet operational and brand requirements.
• Construction follows approved drawings and specifications.
• Contractors deliver acceptable quality.
• Safety and regulatory requirements are addressed.
• Franchise stores follow TCG design and construction standards.
• Project risks are identified early.
• Stores are properly turned over before opening.
• Existing stores receive proper maintenance support.
• Repair and maintenance issues are handled within reasonable timelines.
• TCG physical assets are protected and properly maintained.

KEY ROLE EXPECTATIONS

The Manager is expected to:

• Lead store development and construction projects.
• Manage design development.
• Review technical plans and project requirements.
• Control project budgets and schedules.
• Manage contractors and suppliers.
• Conduct project and site inspections.
• Ensure construction quality.
• Coordinate permits and landlord requirements.
• Review project risks.
• Manage store renovation and improvement projects.
• Oversee preventive and corrective maintenance.
• Support franchise design and construction compliance.
• Manage project turnover and punch listing.
• Prepare management reports and project dashboards.
• Develop technical standards and project controls.
• Build an efficient Design, Construction & Maintenance team.

KEY RESULT AREAS & RESPONSIBILITIES

1. PROJECT PLANNING & STORE DEVELOPMENTObjective

Ensure every project has a clear plan before design and construction begin.

Key Responsibilities

• Review approved project requirements.
• Coordinate with Business Development regarding new store pipeline.
• Participate in site assessment and technical due diligence.
• Identify project scope.
• Establish project requirements.
• Prepare preliminary project timeline.
• Identify design, construction, permit, equipment, and maintenance requirements.
• Determine possible technical risks before project commencement.
• Coordinate project priorities with the Director of Business Development, Franchise & Ventures.
• Develop overall project implementation plans.

Expected Result

Every project starts with clear requirements, responsibilities, timelines, and technical considerations.

1. SITE TECHNICAL ASSESSMENTObjective

Determine whether proposed sites are technically suitable for the intended business concept.

Key Responsibilities

• Conduct or lead technical site inspections.
• Review actual site conditions.
• Validate landlord drawings.
• Check available utilities.
• Review electrical capacity.
• Review water and drainage provisions.
• Check mechanical and ventilation requirements.
• Review accessibility.
• Identify possible structural limitations.
• Check loading/unloading access.
• Review grease trap, exhaust, plumbing, fire safety, and other restaurant requirements.
• Identify possible construction risks.
• Prepare technical assessment and recommendations.

Expected Result

Management understands technical risks and requirements before committing significant project resources.

1. DESIGN MANAGEMENTObjective

Ensure store designs are aligned with TCG brand, operations, budget, and project requirements.

Key Responsibilities

• Lead design development.
• Review layouts and concept designs.
• Review Interior Designer output.
• Coordinate architectural and engineering requirements.
• Ensure Operations is consulted on store functionality.
• Ensure Marketing/Creathink alignment on brand requirements.
• Review materials, finishes, furniture, and fixtures.
• Approve or recommend design revisions.
• Ensure designs are buildable.
• Identify possible maintenance concerns during design stage.
• Prevent unnecessary design complexity and cost.

Expected Result

Approved designs are attractive, functional, buildable, cost-conscious, and aligned with TCG standards.

1. PROJECT BUDGET & COST CONTROLObjective

Deliver projects within approved budget while protecting required quality and functionality.

Key Responsibilities

• Prepare or review preliminary project cost estimates.
• Review contractor proposals.
• Review project quotations.
• Coordinate comparative costing.
• Monitor project spending.
• Review change orders and variation orders.
• Identify possible cost overruns.
• Conduct value engineering.
• Recommend lower-cost alternatives when appropriate.
• Prevent unnecessary additional works.
• Monitor committed versus actual cost.
• Coordinate project financial requirements with Finance and Purchasing.

Expected Result

Project costs remain controlled and major variances are identified early.

1. CONTRACTOR & SUPPLIER MANAGEMENTObjective

Ensure contractors and suppliers meet agreed project requirements.

Key Responsibilities

• Participate in contractor evaluation and selection.
• Review contractor capability.
• Clarify project scope.
• Conduct pre-construction meetings.
• Set expectations on schedule, quality, safety, and reporting.
• Monitor contractor performance.
• Review contractor progress.
• Address delays and quality concerns.
• Validate completed works.
• Review variation requests.
• Maintain professional contractor relationships.
• Recommend corrective action or escalation for repeated non-performance.

Expected Result

Contractors deliver work according to agreed scope, standards, schedule, and quality.

1. CONSTRUCTION MANAGEMENTObjective

Ensure projects are properly executed from mobilization to completion.

Key Responsibilities

• Lead construction coordination.
• Conduct regular site inspections.
• Review project progress.
• Compare actual progress against schedule.
• Review actual work against approved plans.
• Identify construction errors.
• Resolve site coordination issues.
• Coordinate contractor clarifications.
• Monitor materials and workmanship.
• Prevent unauthorized changes.
• Review delays and recovery plans.
• Coordinate critical project decisions with management.
• Maintain project documentation.

Expected Result

Construction progresses in a controlled and organized manner.

1. PROJECT SCHEDULE MANAGEMENTObjective

Complete projects within approved target dates.

Key Responsibilities

• Prepare overall project schedules.
• Identify key project milestones.
• Monitor design completion.
• Monitor permits.
• Monitor procurement.
• Monitor construction activities.
• Monitor equipment delivery.
• Identify delayed activities.
• Require recovery plans where necessary.
• Escalate major project delays immediately.
• Coordinate dependencies between departments.
• Protect target store opening dates.

Expected Result

Projects meet approved opening or turnover targets as much as reasonably possible.

1. QUALITY CONTROLObjective

Ensure construction and installation meet approved quality standards.

Key Responsibilities

• Inspect workmanship.
• Review installed materials.
• Compare actual work with specifications.
• Check dimensions and finishes.
• Review furniture and fixture installation.
• Identify defective work.
• Reject unacceptable work where appropriate.
• Monitor correction of findings.
• Conduct quality inspections at key project stages.
• Maintain inspection records.

Expected Result

Stores are completed according to acceptable TCG quality standards.

1. SAFETY & REGULATORY COMPLIANCEObjective

Support safe and compliant project implementation.

Key Responsibilities

• Coordinate compliance with landlord and mall requirements.
• Monitor contractor safety practices.
• Coordinate permit requirements.
• Monitor fire safety requirements.
• Coordinate technical documents needed for occupancy or opening.
• Work with appropriate licensed professionals for regulated technical requirements.
• Identify project conditions that may present safety risks.
• Escalate serious safety concerns.

Expected Result

Projects are developed and turned over with required safety and compliance considerations addressed.

1. FRANCHISE DESIGN & CONSTRUCTION SUPPORTObjective

Ensure TCG franchise projects meet approved company standards.

Key Responsibilities

• Review franchise store design submissions.
• Provide approved design standards and requirements.
• Conduct technical site review.
• Coordinate design approval.
• Monitor construction compliance.
• Review unauthorized deviations.
• Conduct site inspections.
• Prepare franchise construction findings.
• Coordinate corrective action with the Franchise Team and franchisee.
• Participate in pre-opening readiness assessment.

Expected Result

Franchise stores follow TCG design, construction, operational, and brand standards.

1. RENOVATION & STORE IMPROVEMENTObjective

Maintain competitiveness and operational reliability of existing stores.

Key Responsibilities

• Identify stores requiring renovation or improvement.
• Coordinate with Operations on recurring facility concerns.
• Assess condition of existing stores.
• Prepare renovation recommendations.
• Establish project scope.
• Develop improvement plans.
• Prioritize critical versus cosmetic improvements.
• Manage renovation schedules.
• Minimize operational disruption.
• Monitor renovation costs.

Expected Result

Existing stores remain functional, safe, presentable, and aligned with TCG standards.

1. PREVENTIVE MAINTENANCE MANAGEMENTObjective

Reduce equipment and facility breakdown through planned maintenance.

Key Responsibilities

• Develop preventive maintenance schedules.
• Maintain equipment/facility maintenance calendar.
• Monitor completion of scheduled maintenance.
• Track recurring breakdowns.
• Coordinate third-party maintenance services.
• Maintain maintenance records.
• Review maintenance service agreements.
• Identify equipment approaching end of useful life.
• Prepare replacement recommendations.
• Coordinate with Operations on maintenance schedules.

Expected Result

Critical equipment and facilities remain reliable and operational.

1. CORRECTIVE MAINTENANCE & REPAIR MANAGEMENTObjective

Resolve facility and equipment issues quickly and appropriately.

Key Responsibilities

• Monitor reported repair concerns.
• Classify maintenance requests based on urgency.
• Assign or coordinate repair action.
• Monitor response time.
• Follow through until completion.
• Investigate recurring maintenance problems.
• Validate repair quality.
• Monitor repair cost.
• Escalate critical breakdowns.
• Recommend replacement when repeated repair is no longer practical.

Expected Result

Store downtime caused by facility or equipment issues is minimized.

1. ASSET & EQUIPMENT CONDITION MANAGEMENTObjective

Protect the condition and useful life of TCG physical assets.

Key Responsibilities

• Monitor condition of critical equipment.
• Maintain equipment and asset references where applicable.
• Identify equipment requiring repair or replacement.
• Review misuse or repeated damage.
• Coordinate proper handling instructions.
• Support asset condition audits.
• Recommend capital replacement planning.

Expected Result

Company physical assets remain properly maintained and usable.

1. PROJECT TURNOVER & OPENING READINESSObjective

Ensure projects are properly completed before store opening.

Key Responsibilities

• Conduct pre-turnover inspections.
• Prepare punch lists.
• Monitor closure of punch-list items.
• Validate utilities and critical systems.
• Check equipment installation.
• Confirm operational readiness.
• Coordinate with Operations before turnover.
• Complete necessary project documentation.
• Conduct final inspection.
• Support opening preparations.
• Monitor remaining post-opening construction concerns.

Expected Result

The store is physically ready for Operations before opening to guests.

1. POST-OPENING REVIEWObjective

Identify improvement opportunities after actual operations begin.

Key Responsibilities

• Conduct post-opening inspection.
• Obtain feedback from Operations.
• Review layout concerns.
• Review material performance.
• Review equipment issues.
• Identify construction defects.
• Monitor warranty items.
• Require contractors to correct applicable defects.
• Document lessons learned.
• Apply approved lessons to future store projects.

Expected Result

Future projects improve based on actual operational experience.

1. PROJECT CHANGE CONTROLObjective

Prevent uncontrolled project changes, cost increases, and delays.

Key Responsibilities

• Review change requests.
• Determine reason for requested changes.
• Assess impact on cost.
• Assess impact on schedule.
• Assess impact on Operations.
• Review technical consequences.
• Require proper approval.
• Document approved changes.
• Monitor implementation.

Expected Result

No major project change should be implemented without proper evaluation and authorization.

1. TEAM LEADERSHIP & DEVELOPMENTObjective

Build a capable and accountable Design, Construction & Maintenance team.

Key Responsibilities

• Assign project responsibilities.
• Set clear expectations.
• Monitor team deliverables.
• Coach team members.
• Review work quality.
• Develop technical capability.
• Conduct performance feedback.
• Establish project discipline.
• Develop backups for critical responsibilities.
• Promote collaboration.

Expected Result

The team operates with clear accountability, technical discipline, and dependable project execution.

1. MANAGEMENT REPORTINGObjective

Provide management with clear visibility of project and maintenance performance.

Key Responsibilities

Prepare regular reports covering:

• Project pipeline
• Design status
• Construction progress
• Target opening dates
• Budget status
• Cost variance
• Project risks
• Delayed activities
• Contractor performance
• Punch-list completion
• Maintenance status
• Critical repairs
• Capital replacement requirements
• Franchise construction projects

Expected Result

Management can quickly understand the status, risk, cost, and priority of active projects.

WORKING RELATIONSHIPSDIRECTOR OF BUSINESS DEVELOPMENT, FRANCHISE & VENTURES

The Manager directly reports to the Director regarding:

• Project pipeline
• Store development priorities
• Site concerns
• Project budget
• Project schedule
• Franchise development
• Major project risks
• Capital requirements
• Project approvals
• Maintenance priorities

The Manager is expected to provide clear recommendations and not only report problems.

INTERIOR DESIGNER

The Manager provides:

• Design direction
• Project priorities
• Design review
• Site requirements
• Construction feedback
• Cost considerations
• Approval guidance
• Coaching and technical development

The Manager remains accountable for overall project results even when design work is delegated.

BUSINESS DEVELOPMENT

Coordinate regarding:

• New sites
• Target openings
• Expansion plans
• Project priorities
• Feasibility
• Business requirements
• Lease-related technical considerations

FRANCHISE TEAM

Coordinate regarding:

• Franchise store development
• Design requirements
• Construction compliance
• Franchisee coordination
• Opening schedules
• Corrective actions

OPERATIONS

Coordinate regarding:

• Store functionality
• Layout requirements
• Equipment requirements
• Facility concerns
• Store opening readiness
• Renovation needs
• Maintenance priorities

FINANCE & PURCHASING

Coordinate regarding:

• Project budgets
• Capital expenditure
• Purchase requirements
• Contractor payments
• Cost comparisons
• Approved suppliers
• Variation orders

CONTRACTORS, SUPPLIERS & CONSULTANTS

The Manager is responsible for professional coordination involving:

• Scope
• Timeline
• Quality
• Technical requirements
• Materials
• Workmanship
• Cost
• Safety
• Project documentation
• Corrective actions

QUALIFICATIONSEducation

• Bachelor's degree in Architecture, Interior Design, Civil Engineering, Construction Management, Project Management, or related technical field.
• Relevant professional license is highly preferred where applicable to the position's assigned technical responsibilities.

Experience

• Preferably 7 years or more of progressive experience in design, construction, fit-out, project management, maintenance, or property development.
• At least 3 years in a supervisory or managerial role is preferred.
• Strong experience in restaurant, retail, mall, hospitality, or multi-site development is highly preferred.
• Experience managing multiple projects at the same time is highly preferred.
• Experience with franchise store development is an advantage.

TECHNICAL KNOWLEDGE & SKILLS

The Manager should have strong working knowledge of:

• Project management
• Construction management
• Restaurant/retail fit-out
• Interior and architectural coordination
• Cost estimation
• Budget control
• Construction schedules
• Contractor management
• Site inspection
• Quality control
• Materials and specifications
• Building systems
• Preventive maintenance
• Corrective maintenance
• Equipment/facility management
• Project turnover
• Punch listing
• Store development
• Franchise construction standards
• Value engineering
• CAPEX planning

Software Knowledge

Preferably proficient in applicable tools such as:

• AutoCAD
• SketchUp
• Microsoft Excel / Google Sheets
• Project scheduling tools
• Presentation software
• Project management platforms

LEADERSHIP EXPECTATION

The Design, Construction & Maintenance Manager should not function only as a coordinator or approver.

The role must be able to:

Plan → Validate → Budget → Design → Coordinate → Build → Inspect → Correct → Turn Over → Maintain → Improve

Pay: Php50,000.00 - Php60,000.00 per month

Work Location: In person