Deputy General Manager

Position summary

The Deputy General Manager (DGM) serves as Bloomington Transit's second-in-command and leads coordinated day-to-day service delivery and organizational execution. Reporting to the General Manager, the DGM supervises fixed-route operations, mobility and outreach operations, fleet maintenance, and planning, while partnering directly with the independent Safety Manager and the General Manager's Finance and Human Resources leadership. The DGM carries executive accountability for service reliability, employee development, efficient resource use, community-facing service, and emergency response; acts for the General Manager when formally delegated.

Essential responsibilities

Executive leadership and coordination

• Implement General Manager priorities, approved budgets, policies, board directives, and agency performance goals; supervise assigned department managers and coordinate corrective action.
• Provide executive coverage, incident leadership, management reporting, and decisions within delegated authority; present operational and project updates to the Board when assigned.
• Coordinate with the CFO, Chief Human Resources & Marketing Officer, and Safety Manager on agency-wide work while preserving their direct reporting relationships to the General Manager.

Transit operations and customer service

• Oversee the Assistant Operations Manager Fixed Route and Assistant Operations Manager Mobility & Outreach, including assigned bus operations, mobility programs, drivers, dispatch, supervision, staff coverage, service reliability, and customer experience.
• Review on-time performance, missed service, operator overtime, scheduling efficiency, ridership, route productivity, driver staffing and turnover; assign and track corrective-action plans with Operations and Planning.
• Coordinate service disruptions, alternate service coverage, weekend emergencies, operating policies, labor-agreement requirements and customer-service recovery with HR and Safety as appropriate.

Fleet maintenance, facilities and capital readiness

• Oversee fleet availability, preventive maintenance performance, road-call trends, vehicle cleanliness, parts controls, facility readiness, and coordination of maintenance staffing.
• Review maintenance work-order quality, preventive maintenance schedules, shift staffing, utility/wash bay coverage, housekeeping and OSHA-related hazard control with the Maintenance Manager.
• Work with Planning, Finance, and Grants/Procurement on fleet replacement, infrastructure and facility development, shop equipment, capital schedule coordination, and operational impacts of the new facility project.

Safety, compliance and training

• Coordinate safety program execution and operator training with the Safety Manager and the Training & Compliance Officer who reports to the Safety Manager. The Safety Manager retains agency safety authority, independent escalation to the GM, and responsibility for PTASP/SMS governance.
• Assist with accident reviews, safety-related retraining, compliance issue resolution, timely incident escalation, measurable corrective actions, and coordination with HR regarding progressive discipline.
• Do not override independent safety findings or regulatory notifications; ensure urgent or unresolved safety risks can be raised directly to the General Manager.

Marketing, partnerships and revenue support

• Direct and support assigned mobility outreach, rider education, community partnerships, service promotion, advertising coordination and customer engagement through the Assistant Operations Manager Mobility & Outreach.
• Coordinate public-facing messages and hiring campaigns with the Chief Human Resources & Marketing Officer; do not displace HRs authority over employment practices or internal marketing policy.
• Monitor opportunities for sponsorships, advertising, partnerships and revenue recovery subject to applicable agency procurement, contract and approval procedures.

Financial stewardship, people leadership and performance

• Assist the General Manager and CFO with operating and capital budget development, expenditure forecasts, contract cost recovery, efficiency initiatives, and monthly variance reviews; Finance remains a direct report to the General Manager.
• Support operator recruitment and retention, manager coaching, new-hire support, retraining and corrective action with HR and Safety; monitor training bottlenecks and staffing plans across both operations units.
• Lead periodic management meetings and provide succinct GM/Board reports on high-priority issues, risk mitigation, recruitment and service restoration milestones.
• Prepare concise operational dashboards and action plans covering safety, service reliability, maintenance availability, workforce needs, cost per service hour, and customer outcomes.

Reporting structure and decision authority

Direct reports to the DGM: Assistant Operations Manager Fixed Route; Assistant Operations Manager Mobility & Outreach; Maintenance Manager; and Planning Manager. The Mobility & Outreach unit includes assigned Drivers and Dispatchers. The Chief Financial Officer, Chief HR & Marketing Officer, and Safety Manager report directly to the General Manager; the Training & Compliance Officer reports to the Safety Manager. The DGM coordinates these functions but does not supersede safety escalation, HR personnel authority, financial controls or the GMs delegated signature authority. All disciplinary and labor actions remain subject to policy, HR review and applicable CBA terms.

Minimum qualifications

• Bachelors degree in business, public administration, transportation or related field preferred; ten (10) or more years of progressively responsible transit experience may substitute for the degree.
• At least seven (7) years of progressively responsible public transportation operations/management experience, including three (3) years supervising employees or managers; experience across operations, maintenance, planning, safety and labor relations highly preferred.
• Demonstrated understanding of transit service delivery, labor relations, regulatory and safety requirements, performance metrics, and public-sector accountability.
• Ability to lead managers, build cross-functional teams, develop budgets, negotiate and manage contracts, communicate with boards and stakeholders, and respond to emergencies.
• Valid drivers license required. Must possess, or obtain within six (6) months of appointment, a Class B commercial drivers license (CDL) with passenger endorsement and any required qualifications. May operate fixed-route service in emergencies or staffing shortages only when legally qualified, trained, fit for duty and authorized by agency policy.

Performance measures

Service delivery and on-time performance; missed-trip reduction; overtime and operator staffing; fleet availability and PM compliance; route planning implementation; customer complaints and recovery; budget performance; recruitment and retention; incident corrective-action closure; partnership and outreach outcomes.

Work conditions and notice

Position requires office and field presence, weekend on-call rotation, public meetings, emergency response and occasional direct operational coverage. The DGM may need to drive a bus when qualified and authorized. Essential duties may be performed with reasonable accommodation. This is a proposed description, not a contract, and remains subject to HR review, compensation approval and applicable law.

Offered compensation: $105,000/yr - $120,000/yr

Experience and License Requirements

• Bachelor's degree
• Operations
• Supervisor/Management
• Transportation
• Valid CDL License