Deputy Director - Knowledge Management Portfolio Manager

Overview:

The Knowledge Management Portfolio Analyst supports the planning, governance, prioritization and execution of the enterprise Knowledge Management portfolio. This role works closely with Product Owners, Technology teams, Content Management, Insights & Analytics, Change Management, and business stakeholders to ensure KM initiatives are aligned to strategic priorities, effectively managed, and deliver measurable business value.

The position serves as a key member of the Knowledge Management Center of Excellence (KM COE), driving portfolio governance, demand management, roadmap planning, reporting and continuous improvement activities across the KM ecosystem.

Responsibilities:

• Bachelor’s degree (or equivalent experience); advanced degree preferred.

- 5+ years of hands-on experience in Knowledge Management or Service Management tools (e.g., ServiceNow) - Strong understanding of KM processes, governance, and content lifecycle management - Experience working with enterprise tools such as ServiceNow or similar platforms (functional level) - Proven experience in stakeholder management and cross-functional collaboration - Strong communication, facilitation, and problem-solving skills - Deep working knowledge of ServiceNow, Knowledge Management, Azure DevOps and structured problem solving Qualifications:

- Strong business analysis and requirements gathering skills - Bachelor’s degree in industrial engineering, computer science or similar areas - 5+ years of hands-on experience in Knowledge Management or governance management tools - Strong understanding of KM processes, governance, and content lifecycle management - Experience working with enterprise tools such as ServiceNow or similar platforms (functional level) - Proven experience in stakeholder management and cross-functional collaboration - Strong communication, facilitation, and problem-solving skills - Deep working knowledge of ServiceNow, Knowledge Management, Azure DevOps is preferredExperience with structured problem solving and/or LSS certification (Kaizen, belted award) is a plus