Deputy Director of Education Services (Student Operations)

We are seeking a Deputy Director of Education Services (Student Operations) to lead the strategic development and improvement and delivery of core operational services to students.

Education Services is committed to providing excellent support to students and staff to enable a high-quality educational experience. As one of four deputies supporting the Director of Education Services, you will be a member of the Senior Leadership Team, providing strategic leadership and oversight of specialist and core administration and knowledge-based services across the collegiate University.

The Role

Reporting to the Director of Education Services, you will manage the team leaders of the International Student Office, OSCCA, Student Registry and Exams and Mitigating Circumstances, and oversee an overall budget of £5 million. Taking a student-centred approach and working with colleagues across the collegiate University, you will strengthen operational provision through improved coordination of services and ensuring that resources are deployed flexibly and to maximum effect.

Key responsibilities include:

• Strategic leadership of student operations and coordination of services.
• Strategic development, policy and long-term planning.
• Staff leadership, management and collaborative working.
• Strategic leadership of major projects and service improvement.
• Deputising for the Head of Education Services and representing the University.

About You

You will combine the ability to think radically about student operations with the practical skills to deliver change. Comfortable managing a broad range of activities, you will be able to articulate ideas clearly to the wider Cambridge community and turn them into improvements to core services. In particular, you will bring:

• Project, change and financial management : experience of implementing change and managing the projects and finances that support it.
• Evaluation and improvement : experience of monitoring and evaluating activities for their value, informing how services can be maintained and enhanced.
• Strategic thinking and communication : the ability to think radically about student-related core operations and articulate ideas in terms meaningful to the wider Cambridge community.
• Organisation and problem-solving : the ability to manage a wide-ranging brief credibly, supported by good organisational and problem-solving skills.

Please read the full person specification in the further particulars for all essential and desirable requirements and upload your CV and cover letter when applying.

This vacancy may close early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible

If you have any queries regarding the application process please contact SSCjobs@admin.cam.ac.uk

Please quote reference AB51460 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

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