Deposit Operations Group Leader

Job Description

Job Title Deposit Operations Group Leader Pay Grade

Department Deposit Operations

Supervised by Director of Operations

Supervises: Deposit Operations Representative I/II, Switchboard Operator/Receptionist, Debit Card Specialist

Basic Qualifications

Education/Training: Bachelor’s degree in business, finance or equivalent field preferred, a related field of study normally required; specialized deposit operations education and training.

Skill(s): Proficient reading, writing, grammar, and mathematics skills; proficient interpersonal relations and communicative skills; a thorough knowledge of bank aspects of the deposit operations function; a working knowledge of computer operations; demonstrated supervisory skills; visual and auditory skills.

Experience: A minimum of five (5) years' related experience is normally required.

General Responsibilities

Responsible for leading and managing the Deposit Operations functions in order to efficiently provide operational processing for deposit account-related products and services; to retain and utilize information relating to these accounts; ensuring department compliance with all operating policies and procedures; directly supervising assigned personnel; communicating with appropriate personnel; providing periodic reports.

Does not have authority to make decisions with respect to hiring, firing, demotions or significant reassignments.

Essential Duties

1. Provides supervisory direction and mentoring to Deposit Operations Department in all areas of deposit services/operations and customer service by lending a variety of duties including but not limited to:

a. Monitors the deposit account portfolio of the Bank, notes trends with respect to mix, activity, etc.

b. Ensure that all activities relating to deposit operations are performed efficiently and accurately.

c. Oversee research and analysis of deposit accounts for various purposes.

d. Monitors stop payments, and other related activities.

e. Directs any required balancing and reconciling activities relating to deposit accounts and oversees creation of any reporting as required.

f. Implements associated training.

g. Oversight of nightly mobile deposit capture audit process.

h. Oversee ACH functions; must be familiar with all applicable laws and regulations concerning ACH.

I. Oversee wire transfer function, must be familiar with all laws and regulations governing concerning wire transfers.

j. Oversee abandoned property and reporting to New York State and other States as required.

k. Oversee bank’s debit card programs, e.g., issuance, fraud, processing, applications and balancing.

l. Understands, maintains, and implements regulatory compliance.

m. Coordinates with branch employees to resolve any issues that may affect the consumer. e.g., disputes, debit card orders, check clearing issues, etc.

n. Oversee incoming calls, coach and mentor deposit operations team, monitor performance and ensure a quality customer experience.

1. Leads the Bank’s Retail Digital Banking program as follows:

a. Responsible for coordinating and managing electronic banking operations and customer service, reviewing, and reporting on levels of transactions activity, and reporting potential risks and issues of significance.

b. Responsible for maintaining policy, ensuring ongoing management of risk, managing changes, keeping informed about potential capability requirements and any procedural changes.

1. Collaborate with the Head of Retail on the support and development of retail products and services.
2. Collaborate with the Director of Treasury Management on the support and development of commercial digital products and services.
3. Participates with the Director of Operations in establishing specific goals for the department; implements strategies to achieve these goals.
4. Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the workplace.
5. Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements, e.g., Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc.; ensures that the department and all personnel adhere to the same.
6. Collaborates with the Director of Operations to remediate consumer/commercial complaints as it pertains to the Deposit Operations function.
7. Communicate with the SVP of HR and Director of Operations, other managers, and appropriate staff personnel to integrate activities.
8. Provides timely reporting to the appropriate groups or individuals.

Ancillary Duties

1. Actively represents the Bank in public relations and related community activities.
2. Perform tasks which are supportive in nature of the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.

Job Location

Alden, NY, First level

Equipment/Machines

1. Telephone
2. PC/Computer
3. Printer/Fax/Copy Machine
4. Calculator