DENTAL CLINIC MANAGER
1. JOB DETAIL The Dental Clinic Manager is responsible for the overall management, commercial performance and growth of the dental clinic. The role is focused on staff performance and operational efficiency, revenue growth, profitability, patient acquisition and retention while maintaining excellent patient care and service standards. 2. KEY RESPONSIBILITIES A. Business & Revenue Growth Drive the clinic towards agreed monthly and annual revenue and profitability targets. Identify opportunities to increase revenue through new patients, treatment conversion, packages, services and referrals. Monitor revenue, treatment acceptance, appointment utilisation and overall clinic performance which will be measured against agreed KPIs Work with dentists and front-office staff to maximise chair and dentist utilisation. Develop and maintain opportunities for corporate partnerships and new business. B. Patient Acquisition & Retention Develop initiatives to increase new patient numbers and referrals. Ensure effective follow-up of enquiries, consultations and outstanding treatment plans. Improve patient retention, recall and repeat visits. Monitor patient feedback, complaints and online reviews. Ensure a consistently professional and positive patient experience. C. Staff & Dentist Performance Lead, motivate and manage the clinic team. Set and monitor staff KPIs and productivity. Manage staff scheduling, performance, training and attendance. Monitor dentist productivity, revenue and appointment utilisation. Work closely with dentists to improve patient retention and treatment acceptance. D. Financial & Cost Management Monitor daily collections and monthly revenue against targets. Control operating expenses and identify cost-saving opportunities. Monitor dental consumables, inventory and wastage. Ensure proper financial controls and payment collection. Provide Management with regular financial and operational reports. E. Marketing & Business Development Work with Management/Marketing to develop effective patient acquisition campaigns. Monitor marketing performance and return on investment. Identify and pursue corporate, insurance and referral opportunities. Develop relationships with external partners to generate new business. F. Clinic Operations & Compliance Ensure smooth and efficient day-to-day clinic operations. Monitor appointment schedules, patient flow and waiting times. Ensure equipment, facilities, inventory and clinic standards are properly maintained. Ensure compliance with clinic SOPs, infection control, safety and regulatory requirements. Identify operational issues and implement timely solutions. 3. QUALIFICATIONS & EXPERIENCE Diploma or Degree in Healthcare Management, Business Administration or related field is preferred. 3–5 years' experience in dental, healthcare, clinic, hospitality, retail or service management is preferred. Experience in revenue management, sales, business development and team management is preferred. Dental clinic management experience will be an advantage. 4. SKILLS & PERSONAL ATTRIBUTES The ideal candidate should be: Commercially driven and results-oriented A confident and effective team leader Patient-focused with excellent communication skills Strong in financial and operational management Proactive, hands-on and solution-oriented Able to analyse performance and take corrective action Accountable for achieving agreed targets Pay: RM3,200.00 - RM4,000.00 per month Work Location: In person
Наблюдалась 2026-09-15, впервые 2026-09-14, источник — Indeed.