Delivery Operations Assistant
# Delivery Operations Assistant **Chinese Palace Restaurant Group** · Dubai · `On-site` 🕒 **Статус:** *Опубликовано: 6 дней назад* · *Источник: Indeed* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Go]` --- ### About the Role Job Overview We are looking for a detail-oriented and organized Delivery Operations Assistant to support the day-to-day management of our restaurant brands across multiple food delivery platforms. The role will be responsible for outlet onboarding, menu and listing updates, platform coordination, issue follow-up, cancellation tracking, and ensuring that all delivery platform information remains accurate and up to date. JD - Operations Assistant Key Responsibilities - Onboard new brands and outlets across delivery platforms and coordinate required documents, contracts, and go-live activities. - Set up and maintain outlet listings, virtual brands, and cloud-kitchen profiles. - Update menus, prices, item descriptions, photos, logos, and other listing information across platforms. - Coordinate brand-wide menu or pricing changes and track completion. - Act as the day-to-day contact for delivery platform account managers and support teams. - Follow up on operational issues such as listing errors, device problems, delayed updates, and missing transactions. - Escalate billing and commission issues and follow up until resolved. - Monitor cancelled and refunded orders and maintain accurate cancellation trackers. - Follow up on rider- or platform-related cancellations and disputes. - Coordinate with Brand Teams, Marketing, Finance, and Management on platform updates and operational concerns. - Prepare emails, internal updates, reports, and announcements as required. - Handle general delivery operations enquiries and escalate concerns when necessary. JD - Operations Assistant Requirements - At least 1 year of experience in F&B, hospitality, delivery operations, or a related field . - Experience with UAE food delivery platforms is a strong advantage. - Familiarity with delivery platform partner portals, including menu editing, outlet settings, and order/cancellation reports. - Strong organizational skills and ability to manage multiple brands, outlets, and follow-ups at the same time. - Good written English and communication skills. - Comfortable using Excel or Google Sheets for trackers and reports. - Able to work calmly under pressure, especially when handling live listing or cancellation issues. - Flexibility to support occasional after-hours menu or platform updates. JD - Operations Assistant Pay: AED2,500.00 - AED3,500.00 per month Work Location: In person
Наблюдалась 2026-10-08, впервые 2026-10-01, источник — Indeed.