Delivery Manager
# Delivery Manager **Ubiminds** · Brazil · `Remote` · `Full Time` 💼 **Уровень роли:** `Manager` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Delivery-Manager]` `[Customer-Success-Manager]` `[Project-Manager]` `[Account-Manager]` `[Client-Relationship-Manager]` `[Delivery-Services-Manager]` `[Delivery-Management]` `[Customer-Delivery-Manager]` `[Delivery-Team-Manager]` `[Delivery-Project-Manager]` `[Delivery-Operations-Manager]` `[Delivery-Service-Manager]` --- ### About the Role About Ubiminds Ubiminds is a GPTW-certified, people-first company that partners with American software product companies to scale their development footprint. We curate top 5% Brazilian talent to support our clients’ LATAM strategy, combining high performance with a strong focus on people experience. Our Culture - People First: We prioritize people above all. - Challenge Yourself: Continuous improvement is part of who we are. - Make It Happen: Ownership and attitude matter. - We’re In This Together: Collaboration drives our success. - Averaging On Awesome: High standards are the norm. - Keep It Real: Transparency and honesty always. Perks & Benefits - Work in a fast-paced and innovative environment, interacting with leaders of industry-leading companies. - Rely on a network of partners and allies that will help you convert grit into revenue. - Choose to work remotely or at our office – we are a distributed team, after all. - Get your own MacBook (none of that BYOD stuff here). - Enjoy tasty snacks, soft drinks, and booze at our HQ. About the Role We are looking for a proactive, empathetic, and business-oriented Delivery Manager to join our Delivery Team. In this role, you will act as a strategic partner to clients and a trusted point of contact for our Ubiminders , ensuring a high-quality experience on both sides. Your main focus will be to understand, track, and communicate the impact of our consultants’ work , making sure clients clearly perceive the value delivered. You will play a key role in client retention and experience , working closely with People teams, while also supporting account growth through insights in partnership with Account Managers. This role requires a highly consultative mindset, with strong relationship management and communication skills. What You’ll Do Client Relationship & Value Delivery - Build strong relationships and act as the main point of contact for delivery topics. - Lead regular client syncs, ensuring alignment, transparency, and satisfaction. - Clearly communicate the business impact and value generated by consultants. Delivery Excellence & Value Tracking - Monitor consultant performance and ensure alignment with client expectations. - Track delivery health, proactively identifying and mitigating risks. - Provide visibility into results, outcomes, and overall impact. Consultant Experience & Retention - Build trust with consultants through regular check-ins and ongoing support. - Identify early signs of disengagement or attrition risk and act proactively. - Partner with People teams to support development and retention strategies. Risk & Issue Management - Identify and manage risks related to performance, engagement, and satisfaction. - Handle complex situations and mediate conflicts between clients and consultants. - Escalate issues when needed, ensuring timely and effective resolution. Project Management - Manage outsourcing projects (when applicable), ensuring alignment on scope, timelines, and deliverables. - Monitor progress and proactively mitigate risks. - Keep stakeholders aligned throughout the project lifecycle. Opportunity Identification & Growth Support - Identify opportunities for expansion within existing accounts. - Share insights with Account Managers to support growth strategies. - Contribute to long-term partnerships through consistent value delivery. Cross-functional Collaboration - Collaborate with Talent, People, and Account teams to ensure alignment. - Support hiring and onboarding processes when needed. - Contribute to continuous improvement of delivery and internal processes. What We’re Looking For Mandatory Skills - Native or bilingual proficiency in English and Portuguese . - Experience in Project Management, Client Success, or Account Management (preferably in tech, outsourcing, or staffing). - Strong ability to understand and communicate business impact . - Excellent communication, interpersonal, and stakeholder management skills . - Proven problem-solving and conflict-resolution abilities. - Ability to manage multiple priorities in a fast-paced environment. Nice to Have - Experience with staff augmentation or distributed teams . - Familiarity with software development environments . Role Structure & Collaboration - Account Managers: Responsible for account growth and expansion. - Talent Acquisition (TA): Responsible for hiring and pipeline management. - Project Managers: Responsible for delivery visibility, client relationship, and retention , acting as the bridge between clients and consultants. Originally posted on Himalayas
- Delivery-Manager
- Customer-Success-Manager
- Project-Manager
- Account-Manager
- Client-Relationship-Manager
- Delivery-Services-Manager
- Delivery-Management
- Customer-Delivery-Manager
- Delivery-Team-Manager
- Delivery-Project-Manager
- Delivery-Operations-Manager
- Delivery-Service-Manager
Наблюдалась 2026-10-11, впервые 2026-10-11, источник — Himalayas (JSON API).