Dedicated Account Specialist

Dedicated Account Specialist (On-Site)

Full job description

About Tyndell Photographic

Tyndell Photographic is the nation's largest manufacturer of photographic packaging.

Family owned and operated in Livonia, Michigan since 1978, Tyndell designs and

manufactures a full range of custom-branded, USA-made photo packaging for

professional photographers, including portrait and album boxes, bags, portrait folders

and mounts, albums, folios, memory mates, sports mounts, photo cases, and USB

packaging. Tyndell also offers a variety of customization services -- including foil

stamping, laser engraving, UV printing, and screen printing -- to help photography

studios brand their packaging. The company is known for its large inventories, low price

guarantee, and an experienced team committed to exceeding customer expectations.

Role Description

The Dedicated Account Specialist is responsible for the day-to-day management of a

portfolio of approximately 300 customer accounts. This individual will develop an

intimate working knowledge of each account -- including key contacts, ordered

products, and purchasing history -- and will proactively engage customers to strengthen

relationships, introduce new products, and gather forward-looking order quantities and

timing. This role reports to the Head of Sales and also provides support to the broader

customer service and sales teams as needed.

Key Responsibilities

 Manage a portfolio of approximately 300 accounts, maintaining detailed and

current knowledge of each account's contacts, ordering history, and product mix.

 Conduct regular, proactive outreach to assigned accounts to build and strengthen

relationships beyond the transactional level.

 Introduce new products and offerings to existing accounts, identifying

opportunities to expand the customer's product mix.

 Engage customers to gather anticipated future order quantities and timing,

supporting accurate demand planning and production scheduling.

 Maintain accurate, up-to-date account records and contact information in the

CRM system.

 Serve as the primary point of contact for assigned accounts, addressing routine

questions and directing more complex issues to the appropriate internal

resource.

 Process online and email orders from account base, coordinating shipping with

internal team and communicating with accounts.

 Identify at-risk accounts or shifts in customer needs and escalate to the Head of

Sales as appropriate.

 Maintain a professional, friendly, and helpful attitude.

Qualifications and Skills

Your energy, knowledge and genuine compassion will deliver value and success with

every customer interaction. Other qualifications include:

 Excellent outbound and inbound communication skills – both verbal and written,

for regular customer outreach

 Experience in relationship-building abilities

 Highly organized and efficient with an exceptional attention to detail

 Comfort and proficiency with CRM system (HubSpot), order entry and/or

customer service software

 Ability to learn and speak knowledgeably about Tyndell’s product line to identify

cross-sell and upsell opportunities

 Business acumen sufficient to translate customer conversations into useful order

forecasts and timing estimates

 Self-motivated and proactive

 Strong prioritization and multi-tasking skills, with the ability to manage competing

outreach and follow-up demands while consistently meeting deadlines

 1 to 2 years of customer service preferred

Work Environment

Our small business offers a friendly, team-oriented work environment where every team

member plays an important role in providing an amazing customer experience through

our main core values: Excellence, Reliability, Courage, Curiosity, and "Get Stuff Done".

The Dedicated Customer Service Representative will work closely with customers and

other team members to ensure daily operations run smoothly and customer needs are

met. This position requires flexibility, a positive attitude, strong communication skills,

and the ability to handle a variety of tasks in a fast-paced setting. We value teamwork,

reliability, professionalism, and a willingness to learn and grow with our business.

Job Type: Full-time

Pay: $21.00 per hour starting rate

Expected hours: 40 per week

Benefits (Eligible after 90 days of employment)

 401(k)

 Dental insurance

 Health insurance

 Vision insurance

 Paid time off

 Referral program

Work Location: In person

Pay: $21.00 per hour

Expected hours: No less than 40.0 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person