Dealership Fixed Operations Manager
# Dealership Fixed Operations Manager **Thomas Nissan Of Joliet** · Joliet, IL 60435 · `On-site` 🕒 **Статус:** *Опубликовано: 6 дней назад* · *Источник: Indeed* --- ### About the Role Fixed Operations Managers are responsible for overseeing the entire service & parts department operations, ensuring it is exceptional customer service, managing departments to profitable margins and maintaining smooth running operations. Their responsibilities include staffing, customer & employee retention, cost controls, achievement of objectives, and maintenance of all service records. Responsibilities - Ensure customers receive prompt, courteous, and effective service - Serve as a liaison between technicians and customers - Take ownership of customers’ experience by carrying out additional assignments, enabling the dealership to leave an positive impression with the customer - Manage and hire technicians, parts & service advisors - Interview and make new hires - Distribute work between technicians - Prioritize required services - Ensure customers have a positive dealership experience - Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled - Spend quality time building relationships with the customers - Manage expense accounts - Inventory management to maintain an optimal level of inventory to support Service and Wholesale accounts while minimizing obsolescence. - Ensure proper accounting of incoming and outgoing parts transactions for proper inventory reconciliation monthly. - Manage special orders process to ensure delivery of unprotected inventory. - Operate within manufacturer's operating guidelines for compliance. - Work with third-party inventory company on annual physical inventory checks. - Maintain professional relationships with manufacturer reps, wholesale accounts, vendors, and employees. - Manage manufacturer returns and core cost recovery. - Effective delegation of daily, weekly & monthly tasks to ensure efficient operation of the department. - Review performance metrics vs benchmarks and forecasting goals, focusing on profitability & expense control. Qualifications - Technical automotive knowledge - Have excellent organizational, communication & problem-solving skills. - Demonstrated ability to manage others - Proven leadership skills with the ability to manage a team in a fast-paced environment. - Organized and friendly personality - Dealership experience in both service and parts preferred - Ability to understand and work with accounting structure & financial statements.
Наблюдалась 2026-10-16, впервые 2026-10-10, источник — Indeed.