Dealer Support Specialist

The Dealer Support Specialist will be responsible for organizing and maintaining in-bound sales leads, following up with dealers regarding leads, training and providing additional resources to dealers to enhance growth and the overall digital experience and reviewing and processing orders submitted by dealers.

Duties

• Managing in-bound lead generation via email, text and phone calls
• Answering in-bound phone calls, online chat and emails
• Support and train dealers while keeping a professional and positive attitude
• Follow up with dealerships regarding leads and provide aid and training
• Reviewing and managing dealer-submitted orders
• Responding to inbound calls and inquiries from dealers regarding sales.
• Maintaining positive, professional relationships to ensure exceptional dealer support and satisfaction.
• Continuously adapting to evolving policy changes to maintain compliance and operational excellence.
• Other duties as assigned.

Skills / Experience

• 1-2 years of CRM software, sales experience or customer service
• Ability to multi-task, prioritize, and manage time effectively while working in a fast-paced, deadline-oriented environment
• Be comfortable leading virtual training calls, group training sessions, and one on one training sessions with confidence and professionalism.
• Have the ability to explain digital systems and processes clearly to individuals with varying levels of technical experience and comfort with technology.
• Be adaptable and willing to learn as systems, processes, and technology continue to change.
• Experience with MS Office – word, excel, outlook, and powerpoint
• Capable of identifying opportunities for digital growth and areas for improvement
• Extreme attention to detail with strong verbal and written grammatical, spelling, proofreading skills
• Enthusiasm and determination to come to work each day and excel

In addition to the requirements above, the following skill sets will give a candidate a competitive advantage:

• Familiarity with the shed industry, strong sales experience, buildings/construction, floorplans, Shed Suite, e-commerce, 3-D Builder, etc…
• Familiar with zoom, Microsoft teams, Monday, and online messaging platforms
• Strong ability to train and provide support in a remote environment
• Ability to multi-task, prioritize, and manage time effectively while working in a fast-paced, deadline-oriented environment
• Experienced in handling customer inquiries, resolving issues, and ensuring positive customer experience
• Self-starter, capable to work individually but also within a team atmosphere
• Familiar and comfortable with technology and able to learn quickly
• Extreme attention to detail with strong verbal and written grammatical, spelling, proofreading skills
• Enthusiasm and determination to come to work each day and excel

Stor‑Mor Outdoor Products is a fast‑growing leader in outdoor structures and materials, serving 26 states through 400+ storefronts. Founded in 2017, we’ve expanded from storage buildings to a full line of wood and metal buildings, post-frame structures, roll‑formed metal, and more.

With 400+ team members, our people are the foundation of our success. We invest in talent, encourage innovation, and foster an entrepreneurial, supportive culture where your ideas are heard and your growth matters. Join our team and help build a legacy while building your career.

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person