Deal Desk Manager

About Stoïk

Stoïk protects European SMEs and mid-sized companies against cyber risk. Founded in 2021, Stoïk is a cyber insurer that combines cyber insurance with our own security tools, managed services and an in-house incident response team (CERT), so we support companies before, during and after an attack. Our CERT sees first-hand which attacks cost companies money, and that shapes the prevention we build.

Our ambition: become the CISO of Europe.

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15,000+ companies protected across 7 European markets

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2,000+ broker partners

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300+ incidents handled by our CERT every month

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200+ people, backed by €70m+ from a16z, Alven and Munich Re

What you'll do

Your job is to build the Deal Desk from the ground up.

You will own everything that happens to a contract along the customer journey, outside commercial negotiation. The scope is cross-product: you will work on both our insurance contracts and our cyber contracts (licences and security services), in every country where we operate.

Cash collection

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Drive the collection of amounts owed by clients and partners

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Track overdue payments, run follow-ups and escalate when needed

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Build and monitor collection KPIs such as DSO, outstanding balance and bad-debt rate

KYB: Know Your Broker

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Ensure our broker distribution network meets compliance requirements

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Collect, verify and keep partners’ regulatory documentation up to date

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Design compliance processes for broker onboarding and ongoing monitoring, working with Legal and Compliance

Licence overage billing

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Identify and bill cyber licence overages every month, whether direct or through our MSP partners

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Work with Sales to review significant cases

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Make sure billing is accurate, traceable and clearly explained to the client

Non-commercial contract amendments

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Handle administrative changes such as payment methods, contract dates, company registration number (SIREN), address and similar updates

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Keep data consistent across our tools (CRM, billing, management systems)

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Set clear processing times and meet them

Special contracts for CrowdStrike and SentinelOne

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Track actual licence consumption and bill it accurately

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Reconcile vendor invoices with client billing

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Spot discrepancies early and raise them with the right teams

Beyond that

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Document and automate Deal Desk processes so they hold up as we grow

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Be the go-to person on these topics for Sales, Success, Finance and Legal