DCC Invitation Specialist | Call Center | Zeekr Center KLCC
# DCC Invitation Specialist | Call Center | Zeekr Center KLCC **ZEEKR - PREEMINENT AUTO** · Kuala Lumpur · `On-site` 🕒 **Статус:** *Опубликовано: 3 дня назад* · *Источник: Indeed* --- ### About the Role Preeminent Auto Sdn Bhd - Zeekr House Federal As Customer Engagement Executive (DCC) , you will manage customer leads through calls and WhatsApp follow-ups, engage potential customers, arrange showroom visits and test drives, and support the sales team in improving lead conversion while delivering excellent customer service. 1. Lead Reception and Immediate Follow-up Receive all potential customer leads daily from manufacturers, the official website, Facebook/IG, local automotive platforms, social media ads, etc. Ensure initial contact within one hour, avoiding backlogs, missed leads, and lost leads. 2. Multilingual Outbound Calls and Online Contact Management Conduct outbound calls and follow-up via WhatsApp messages using Chinese, English, and basic Malay. Answer customer questions regarding vehicle configurations, availability/ordering cycles, Malaysian new vehicle road tax, insurance, loans (BNM financial regulations), down payments, monthly payments, charging station installation policies, and other frequently asked local questions. Build a WhatsApp customer community/private domain to regularly push information on new car events, available vehicles, dealership discounts, and test drive benefits. 3. Targeted Invitations for Store Visits & Test Drives (Core) Identify customers' true purchase intentions, decision-makers, and planned purchase dates. Targeted invitations to visit the store and test drive, leveraging weekend events, new car launches, quarterly promotions, and test drive events. Schedule appointments and register information in advance, communicating with sales consultants to ensure efficient scheduling. Conduct a second confirmation call via WhatsApp before arrival to reduce no-show rates among Malaysian customers. 4. Customer Segmentation and Local Ledger Management Daily registration: call logs, WhatsApp follow-up records, invitation records, store visit registration, reasons for no-shows, and reasons for lost leads. Timely submission of DCC daily and weekly reports, and lead conversion reports; data is verifiable and complies with store LARK system entry standards. 5. Coordinating with Offline Store Activities Coordinate with Malaysian holiday promotions, new car launches, weekend test drive events, and group buying activities by making bulk outbound calls and sending private messages to existing and potential customers. Accurately communicate local policies such as exclusive in-store offers, free test drives, and gift promotions. 6. Compliance and Localization Service Standards Strictly adhere to BNM Financial's compliance with Malaysian regulations and automotive industry advertising standards; avoid arbitrarily quoting prices or making unauthorized promises of discounts. Maintain proper etiquette in telephone and WhatsApp communication, adapting to the diverse ethnic communication habits of Malaysia, and upholding the brand image of Jike. Strictly prohibit false promises and exaggerated advertising to mitigate the risk of local customer complaints. Work Location: Zeekr Center KLCC , 3, Lorong Yap Kwan Seng, 50450 Wilayah Persekutuan, Wilayah Persekutuan Kuala Lumpur Pay: RM3,000.00 - RM10,000.00 per month Benefits: Health insurance Maternity leave Opportunities for promotion Parental leave Professional development Application Question(s): How much notice are you required to give your current employer? Would you be willing to work in rotating shifts, including Public Holiday and Weekends? Experience: Call centre: 1 year (Preferred) Work Location: In person
Наблюдалась 2026-09-21, впервые 2026-09-18, источник — Indeed.