Data / Tech Support Analyst (Bilingual Mandarin and English)
Job description: About Speed Xpress Inc. Founded in 2022, SpeedX offers a superior last-mile delivery experience designed to better connect brands to customers. At SpeedX, we’re more than just a delivery company – we’re partners in success. We believe that ecommerce delivery shouldn’t be a hassle, a financial strain, or a source of stress for businesses. We created a next-level delivery experience that’s designed to meet business’ needs, exceed their expectations, and future-proof their ecommerce business. In just three years of business, we have grown our client list to over a dozen online marketplaces, 3PLs and direct retailers and are now delivering over 300,000 packages daily worldwide – with the number constantly growing. And we have no plans of slowing down. JOB DESCRIPTION - Data /Tech Support Analyst Job Overview We are seeking a detail-oriented and technically skilled Data/Tech Support Analyst to support business users and serve as a bridge between operations, BI, product, and technical teams. This role is responsible for troubleshooting data and system issues, analyzing data using SQL and Python, supporting end users, and helping improve data quality, reporting accuracy, and overall system performance. Key Responsibilities Serve as the primary point of contact for business users and coordinate the resolution of data and system-related issues. Use SQL and Python to investigate logs, data anomalies, system issues, and data pipeline problems. Provide routine system configuration, account, permission, and on-site technical support as needed. Monitor and validate data accuracy across reports, dashboards, and data feeds. Build and maintain dashboards and recurring reports to track support metrics, system health, and issue resolution trends. Communicate technical findings clearly to both technical and non-technical stakeholders. Collaborate with BI Developers, Data Engineers, Product, and Operations teams to resolve reporting and data-related issues. Participate in UAT, QA, post-incident reviews, and support documentation. Maintain KPI definitions, data standards, and governance documentation. Support trend analysis, business performance evaluation, and AI-assisted analytics where applicable. Qualifications Bachelor’s degree in Data Analytics, Business Analytics, Statistics, Economics, Information Systems, Finance, or a related field . 2+ years of experience in data analysis, technical support, or a combined data/operations support role. Strong proficiency in SQL, Python, and Microsoft Excel . Experience with reporting and dashboard tools such as Power BI, Tableau, or similar platforms . Strong analytical, troubleshooting, and problem-solving skills. Ability to independently investigate and resolve data and system issues. Strong communication skills with the ability to explain technical findings to non-technical audiences. Experience providing user-facing support and comfort with on-call or shift-based support arrangements. Experience with BI environments, data warehouses, data quality validation, UAT, logistics, operations, API integration, or log analysis is preferred. Bilingual English and Mandarin required. Pay: $75,000.00 - $80,000.00 per year Benefits: 401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Work Location: In person
Наблюдалась 2026-09-14, впервые 2026-09-04, источник — Indeed.