Data Compliance Specialist

Takealot.com , a leading South African online retailer, is looking for a highly talented Data Compliance Specialist to join our team in Cape Town.

We are a young, dynamic, hyper-growth company looking for smart, creative, hard- working people with integrity to join us. We offer a market-related, Total Remuneration Package a great work environment, and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great

This role reports to the Data Compliance Team leader and is a unique opportunity to work in a high-performance Specialist B2B & B2C environment supporting the Takealot group.

Your responsibilities will include:

• Address and escalate Data Subject requests via all applicable incoming channels.
• Engage with relevant stakeholders to resolve tracking of data requests.
• Conduct eligibility checks for Data requests.
• Provide ideas/actions to drive process & system improvement about data subject contacts across the Takealot.group
• Manage/adhere all SLAs about POPI data requests.
• Carry out internal audit procedures regularly about internal compliance practices including SOPs & Policy changes for new and existing features across brands.
• Review and identify data subject information to support the Information Officer.
• Work with management and staff to identify and manage regulatory risk.

Qualifications & Experience required:

• Senior Certificate or Higher
• Minimum 2 years of strong experience in a specialist role
• Excel, SQL, Zendesk experience
• Experience in e-commerce, start-up, tech, or platform environment
• Complaints handling

Skills required:

• Customer Obsessed.
• Pragmatic & Organised.
• Strong prioritisation and time management skills.
• Excellent verbal and written communication skills.
• Great interpersonal skills and a strong team player.
• Stakeholder management is a plus!

Attributes required:

• Solutions-oriented - you have a can-do attitude and high energy.
• Iterative & innovative thinking - a love for problem-solving, keen to learn, and ability to think on your feet.
• Comfortable in a start-up environment – fast-paced, dynamic, with many uncertainties!
• Analytical mindset. You can use data to inform decisions if required.
• Operate with high levels of integrity and discretion
• Demonstrate accuracy & high levels of attention to detail

The Environment :

• takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, and fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
• We are short on ego and high on output.
• We are doers and not only thinkers, it’s all in the execution after all.
• We love what we do and what we are creating.

We seek to Employ an Extraordinary Mind who

• is forthright but respectful
• is an expert at doing, who can not only design but also execute
• is analytical, able to use data to make decisions
• is competitive, self-directed, and strives to be the BEST (GREAT requires a lot of work and does not only happen during business hours
• is passionate about the potential of e-commerce and delivering a world-class customer experience
• is entrepreneurial, thrives under change accepts it is a constant, and always looks for solutions to do something better and faster
• can think about problems from a business perspective using technical and product input
• is curious and challenges the status quo
• is innovative and enjoys iteration
• is collaborative
• will be at the cutting edge of developing new concepts for takealot.com.
• thinks like an owner of the business.
• is SMART, has INTEGRITY, and is HARDWORKING

If you meet the above you are an Extraordinary Mind so come and join us!