Data Centet Team Lead

Oversight Coverage: Five client data centers — Massachusetts (3), Connecticut (1), New Jersey (1)

Work Schedule:Wed, Thurs, Fri, Sat(6am-6pm)

Job Summary

Maintech is seeking an experienced Team Lead / Engineer in Charge (EIC) to oversee Smart Hands & Eyes (SH&E) operations across five client data centers in Massachusetts, Connecticut, and New Jersey.

Reporting to the Account Manager, this hands-on leadership role is responsible for daily operational oversight, ticket management, technical escalations, and ensuring compliance with client policies and service-level agreements (SLAs).

The Team Lead/EIC will also mentor and provide technical backline support to less-experienced technicians and serve as backup to the other Team Lead during planned or unplanned absences.

Key Responsibilities

Leadership & Operations

• Oversee daily SH&E operations across five client data centers, providing technical guidance and operational support.
• Mentor and provide backline support to technicians, helping strengthen their troubleshooting skills and independence.
• Assist with technician onboarding, training, performance monitoring, and staffing coordination.
• Serve as backup to the other Team Lead during planned or unplanned absences to ensure operational continuity.
• Enforce client policies, including the Data Center Code of Conduct, safety requirements, and timekeeping compliance, ensuring technicians clock in and out as scheduled.
• Address policy violations and escalate recurring issues to the Account Manager.
• Good communication skills, oral and written
• Reply to emails and escalations promptly

Ticket Management & Client Communication

• Participate in daily 7:00 AM ET operational roll calls, as scheduled, providing updates on outstanding and past-due service tickets.
• Monitor ServiceNow queues, ticket aging, and potential SLA breaches, following up with technicians to ensure timely resolution.
• Coordinate technical escalations, incident support, and troubleshooting assistance.
• Ensure accurate ticket documentation, work notes, and status updates.
• Communicate unresolved issues, service delays, and operational concerns to the Client.

Technical & Data Center Support

• Install, test, trace, and troubleshoot single-mode/multi-mode fiber optic and Cat 5e/Cat 6 copper network connections.
• Troubleshoot down network links, patch panels, and connectivity issues using Fluke testers, power meters, and other diagnostic tools like VFL.
• Support network appliance installations, including switches, routers, and SFP/QSFP transceivers.
• Assist remote engineering teams through PuTTY console connections, Microsoft Teams sessions, and incident bridges.
• Support data center walkthroughs, amber light checks, inventory, audits, and compliance activities.

Required Qualifications

• 3–5 years of hands-on data center or Smart Hands & Eyes experience.
• Strong knowledge of fiber optic and copper cabling, network connectivity, and troubleshooting.
• Experience with network testing equipment, patch panels, and basic networking fundamentals.
• Experience using ServiceNow or similar ticketing systems, including incident management and SLA monitoring.
• Strong leadership, communication, organizational, and problem-solving skills.
• Ability to mentor technicians and coordinate support across multiple locations.

Preferred Qualifications

• Previous Team Lead, Senior Technician, or EIC experience.
• Experience supporting enterprise or multi-site data center environments.
• Certifications are a plus but are not required.
• Relevant hands-on experience will be given preference over technical certifications.

Physical Requirements

• Ability to lift equipment weighing 20–40 pounds.

Ability to safely use an A-frame ladder and perform physical data center activities

Pay: $26.78 - $38.00 per hour

Experience:

• Data Center technical guidance and operational support: 1 year (Preferred)
• troubleshoot single-mode/multi-mode fiber optic : 1 year (Preferred)

Work Location: In person