Data Center Operations Manager - Busan

Responsibilities

Our client is looking for a Data Centre Operations Manager who can drives excellence across preventative and reactive maintenance programs by incorporating industry best practices, innovative techniques, and strict statutory compliance.

Major Responsibilities

Operational Leadership & Team Management

• Direct and inspire the site operations and maintenance teams, fostering a culture of accountability, high performance, and continuous development.
• Oversee talent management, including the effective hiring, onboarding, motivation, training, and performance management of the technical workforce.
• Optimize resources and workloads against KPI targets and budget constraints to guarantee maximum facility up-time.
• Govern site compliance, ensuring all internal staff and third-party vendors strictly adhere to corporate and client policies, safety procedures, and operational guidelines.

Incident & Risk Management

• Act as the primary escalation point for critical failures, guiding the technical team to safely isolate, analyze, rectify, and report on incidents.
• Mitigate operational risks by identifying single points of failure (SPOFs), ensuring strict Tier adherence, and implementing robust change control protocols.
• Initiate comprehensive site reviews covering technical maintenance standards, equipment replacement lifecycles, and physical security.

Client Relations & Advisory

• Manage client reporting, delivering accurate, structured weekly, monthly, and quarterly performance updates.
• Drive service delivery to consistently meet or exceed the client’s SLA and KPI performance requirements.
• Serve as a technical consultant, providing engineering insights and strategic advice to optimize the operation of the client’s facilities.

Maintenance, Asset Management & Technology

• Execute engineering programs, delivering high-quality planned and reactive maintenance activities within allocated financial targets.
• Leverage the CMMS platform to log activities, maintain precise asset information, and track real-time configuration changes.
• Manage engineering documentation, ensuring all maintenance logs and technical records support an effective, long-term asset management strategy.

Vendor & Subcontractor Governance

• Assume overall accountability for all site repairs and maintenance executed by specialized third-party subcontractors.
• Audit subcontractor work quality and methodologies to ensure absolute compliance with technical specifications, safety standards, and local ordinances.
• Monitor vendor performance, evaluating their ability to execute work against agreed contractual budgets.
• Lead periodic vendor reviews to maintain service standards, establishing proactive corrective action plans if performance falls below expectations.

Compliance & Strategic Support

• Support statutory compliance, assisting the client with mandatory regulatory requirements, building certifications, and safety audits.
• Collaborate on executive directives, executing additional operational tasks as required by the Senior Data Centre Manager and leadership team.

Qualifications

• Mechanical, Electrical, Operational Engineering, or a strictly related technical discipline background
• Electrical License
• Data Centre certification such as CDCP (Certified Data Centre Professional) or an equivalent accredited industry credential.
• 7–10 years of robust experience within engineering services, critical infrastructure, or construction services.
• 3–5 years of dedicated experience managing and operating complex electrical and mechanical services within a Tier III (or equivalent) data centre or mission-critical facility.
• Proven critical environment track record oversight on a similarly sized site or high-availability operation.
• English business level required