Data Center Customer Operations Engineer (Shift Work)

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

The Customer Operations Engineer supports the delivery of customer and operational services within a mission-critical data center environment. This role performs a wide range of installation, connectivity, troubleshooting, and customer support activities while developing technical expertise across data center infrastructure and operational processes.

Working as part of a collaborative team, the engineer helps ensure customer commitments are delivered safely, accurately, and on time while maintaining high standards of service and operational excellence.

Responsibilities

Queue Management / Reporting

• Review and execute work order requests in accordance with customer commitments and service level expectations.
• Escalate requests to appropriate teams when required and follow established escalation processes.
• Maintain accurate and detailed records of work activities and customer interactions.
• Ensure operational activities are documented appropriately in relevant systems and databases.
• Support reporting activities and provide updates on work order status as required.

Installations

• Perform rack-and-stack activities for customer equipment deployments.
• Interpret installation plans and supporting documentation to ensure accurate implementation.
• Support customer infrastructure installations, including:
• Fiber trays and ladder racks
• Customer cabinets and equipment
• Cage mesh and overhead cable tray installations
• Tape changes and backup support activities
• Follow established procedures to ensure installations are completed safely, accurately, and efficiently.
• Identify and communicate concerns related to space, capacity, or infrastructure requirements.

Cross-Connect

• Perform data center cross-connect installations, terminations, modifications, and testing activities.
• Support cable management activities involving fiber, coaxial, and copper cabling.
• Install and test cross-connect circuits while adhering to established operational standards.
• Develop knowledge of advanced connectivity solutions and testing practices.

Testing / Troubleshooting

• Perform testing and validation of customer infrastructure and connectivity services.
• Support Layer 1 certification testing and assist with troubleshooting connectivity issues.
• Assist with Layer 2 and Layer 3 testing activities under guidance when required.
• Work with team members and customers to identify and resolve operational issues.
• Escalate complex issues appropriately while supporting resolution efforts.

Stakeholder Partnership

• Support operational, logistics, and security activities when required to ensure smooth site operations.
• Assist team members during periods of high workload or operational demand.
• Build effective working relationships with internal teams and external partners.
• Support service delivery objectives through collaboration and communication.

Customer Management

• Deliver timely and accurate execution of customer requests and service orders.
• Provide a positive customer experience through professional communication and responsive support.
• Support customer deployments and infrastructure changes by communicating timelines and progress updates.
• Support customer access control and escort activities in accordance with site procedures.
• Serve as a trusted operational resource for customer requests and day-to-day support activities.

Projects

• Support customer and internal projects in accordance with established processes and project requirements.
• Coordinate with vendors and stakeholders to assist with project deliverables.
• Support customer audits and operational readiness activities.
• Participate in continuous improvement initiatives that enhance operational performance and customer experience.

Training

• Complete all required training and certifications in a timely manner.
• Support onboarding activities for new team members when required.
• Participate in knowledge-sharing activities and continuous learning opportunities to expand technical expertise.

Qualifications

Education & Experience

• High school diploma, technical certification, vocational qualification, or equivalent practical experience.
• Typically 1–3 years of experience in data center operations, telecommunications, IT infrastructure, customer operations, or a related technical environment.

Preferred Skills & Experience

• Familiarity with structured cabling, data center infrastructure, or telecommunications environments.
• Basic understanding of networking and connectivity concepts.
• Strong attention to detail and commitment to quality.
• Effective problem-solving and communication skills.
• Ability to work independently while collaborating effectively within a team environment.
• We welcome candidates from diverse backgrounds and encourage applications from individuals with transferable technical skills and a willingness to learn.

Work Requirements

• Ability to complete hands-on tasks at height or in tight spaces.
• Ability to work non-standard hours, including weekends, night shifts, holidays, and shift-based schedules as required to support 24x7 data center operations.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form .

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This posting is a new position within our organization.