Damage Executive

A typical day as a Damage Executive No two days look exactly the same here, and that’s part of what makes it work. As a Damage Executive , you’ll investigate, negotiate, and settle equipment loss or damage claims between customers and suppliers. Within the Customer Solutions division—you'll coordinate project requirements and reduce hire administration—this role ensures accurate billing while maintaining strong client relationships. You’ll be trusted to get stuck in, make decisions, and see things through. What you’ll be doing Managing customer damage and loss claims from first report through to final resolution Keeping case files accurate and up to date on our in-house systems Building strong working relationships with external partners by phone, email and the ProService Marketplace Answering asset queries from customers by phone and email Supporting the sales team and depot network with claim questions Pulling together clear evidence to resolve disputes when a claim can’t be settled directly with the customer What you’ll bring We’re looking for someone who knows how to get things done and works well with others to make it happen. You don’t need to tick every single box, but you’ll likely bring: Strong attention to detail, with the ability to review workshop reports and photographic evidence and verify customer charges Excellent written and verbal communication, adaptable to customers, insurers, technicians and senior management Sound analytical and commercial judgement Confident negotiator Highly organised, able to manage multiple active cases and consistently meet SLAs Most importantly, you’ll bring the mindset of a Pro: You take ownership You communicate clearly You work collaboratively You look for better ways to do things You see things through properly What you’ll get back 25 days holiday plus bank holidays Your birthday off every year to spend how you want Healthcare Cashback Plan with money back on things like dentists, opticians and sports massages Flexible and hybrid working Free onsite gym at head office Training and development opportunities to keep growing your skills and career Discounts and cashback through our perks platform Flexible benefits including Holiday Buy What it’s like here At HSS ProService, we’re here to take the friction out of hire. We’ve built a smarter, faster way for businesses to get the tools, equipment and materials they need. We connect customers with trusted suppliers through one simple online marketplace. But what really makes it work is our people. The Pros. The ones who step in, solve problems, keep things moving and make life easier for customers and each other. We use technology, teamwork and bold thinking to make things simpler, clearer and better every day. The Pros here are Progress Makers, Professionals, Problem Solvers and Proud of the work they do. People who take ownership, back each other, speak honestly and keep things moving. That means: Say it. Own it. See it through. Bring in the people power. Be straight, be clear. Recognise the graft. No big egos. No overcomplicated processes. Just good people doing good work together. Different Perspectives, One Platform We’re not all the same, and that’s what makes us stronger. Great ideas come from different people, different experiences and different ways of thinking. Whether you’re starting out, changing careers or looking for your next move, if you’ve got the skills and the drive, we want to hear from you. Not sure you tick every box? Apply anyway. If you have questions about the role or recruitment process, email ProCareers@hss.com and one of the team will help you out. We’re on it. Together. Always making it better. How we use AI We’ve integrated AI into parts of our recruitment process to make things run smoother - helping our team with tasks like scheduling interviews, and joining video interviews as a note-taker to capture summaries. What AI doesn’t do is screen candidates. Every CV and application you submit is reviewed by a real person on our team.