D365 Support Analyst

Salary

£38,629 - £40,662 per annum, based on experience

Contractual hours

35

Basis

Full Time

Date posted

03/11/2026

Job reference

REC006539

At AAT it’s our mission to make it possible for more people to experience the opportunities a career in finance brings, through our accessible qualifications and supportive community.

We are the UK’s leading qualification and professional membership body for vocational accountants. We pride ourselves on providing practical qualifications that meet the needs of both employers and employees, as well as products and services to support our members and customers throughout their careers.

Term: Permanent

What exactly will you be doing?

You will provide first and second-line functional and technical support across Microsoft Dynamics 365 Customer Engagement, Customer Insights and the Power Platform. You will diagnose incidents, fulfil service requests and help colleagues use the platform effectively and reliably.

Working closely with our D365 Technical and Functional Lead, developers, data specialists, Technology colleagues and external partners, you will:

Major objectives

• Investigate and resolve incidents and service requests.
• Administer user access, teams and security roles.
• Support configuration of forms, views, dashboards, business rules and Power Automate flows.
• Monitor application health, integrations, queues and automated workflows.
• Assist with testing, releases, platform updates and post-release validation.
• Support the Maintain of knowledge articles, user guides and support documentation.
• Identify recurring issues and contribute to root-cause analysis and service improvements.

What are we looking for?

• Working knowledge of Dynamics 365 concepts, including tables, forms, views, business processes, Canvas Apps and model-driven applications
• Knowledge of Microsoft Dataverse, Power Apps, Power Automate and SharePoint
• Experience supporting users of a business application, CRM platform or cloud service.
• Strong analytical and structured troubleshooting skills.
• The ability to explain technical information clearly to non-technical users.
• An organised, customer-focused approach and a commitment to seeing issues through to resolution.

It would be advantageous if you had:

• Microsoft Applied Skills or certification relating to Dynamics 365 or Power Platform, such as PL-900.

What are the benefits?

At AAT we believe in treating our staff well and this is reflected in our wide-ranging benefits, which include:

• Hybrid working (1-2 days per week in our London office) and opportunities for further flexible working
• 25 days’ annual leave, increasing one day per year up to a maximum of 30 days plus bank holidays (pro rata for part-time employees)
• Great pension scheme, life assurance, and critical illness cover
• Health cash plan
• Enhanced maternity and shared parental leave contributions of up to 6 months’ full pay depending on the length of service.
• Regular wellbeing initiatives.
• Cycle2Work scheme and much more.

Closing Date: The planned closing date for this role is 17 November 2026, however, we reserve the right to close the role earlier than planned.

We are committed to being an inclusive and welcoming place to work. We encourage applications from diverse candidates and make recruitment decisions based on skill and experience. We have a Diversity and Inclusion (D&I) Champions group, which leads on our D&I strategy and organise events to celebrate and raise awareness. We are a disability-confident, committed employer and have signed up to the Race at Work Charter. We have also signed up for the Women in Finance Charter and in 2022 we exceeded our target for appointing females into senior positions.

Come and help us to make AAT an even better place to work!

Interested?

To apply please upload a copy of your CV and fill your application online.