D365 CRM Functional Consultant - Bilingual
# D365 CRM Functional Consultant - Bilingual **Metazyber Technologies** · Doha · `On-site` 🕒 **Статус:** *Опубликовано: 9 дней назад* · *Источник: Indeed* --- ### About the Role A Dynamics 365 Functional Consultant will take end to end ownership of the Dynamics 365 existing configuration/new implementation and be responsible for the scope of the project. and work closely with key stakeholders to understand the business requirements and technical environment to achieve optimal solution. Key duties include but not limit to: - S upport internal & external users for E-services solution -> Microsoft Dynamic CRM and Field service and related integrations, E – Portal users, mobile app. How to use it? Reasons why the service is not working as expected. Fixing missed data issues, if any. Finding out reasons why document is not gone through expected process and fixing issue if any. Etc. - Assist External End Users by receiving phone calls and answering their enquiries and closing their cases and requests along with assisting walk-in end users to finish their D365 CRM requests, inquiries, and Transactions. - Maintaining tickets for each and every support call is a must. - Ensuring that all Microsoft Dynamic CRM applications are working perfectly according to the Support SLA. - Whenever required do User training. - Work closely with key stakeholders. - Report to QT Project Manager. - Execute design and discovery workshops. - Design Dynamics 365 solutions using configuration. - Hands-on in the implementation of Dynamics 365 Customer Engagement. - Hands-on in the implementation of Dynamics 365 field Service. - Hands-on experience with power bi dashboards (functional knowledge required) - Ensure and maintain quality. - Adapt to different end-user learning styles when training, gathering requirements, etc. - Create BRD’s, SSD’s for clients, including MS word, PowerPoint presentations and Visio workflows regarding functional and technical requirements, design, training, process engineering, etc. Added advantage if candidate have following skills. - F acilitate workshops to develop business requirements; create demonstrations to provide proof of concept; plan and assist the team in drafting statements of work to include estimation of effort/cost. - Conduct hands-on configuration of the various components of Microsoft Dynamics 365 CE and Filed service. - Build positive client relationships by developing an understanding of the client’s business processes. - Develop analytical and insightful recommendations to meet deliverable targets, and complete project tasks within budget and to customer satisfaction. - Perform requirements gathering, Business Process Analysis. - Understand customer requirements and advise project team on highly specialized, complex solutions architecture and implementation. - Deliver presentations to all levels of management. - User experience (UX) focuses on having a deep understanding of users, what they need, what they value, their abilities, and their limitations. It also takes into account the business goals and objectives of the group managing the project. Qualifications & Experience - Bilingual (English and Arabic) speaker is a Must. - 3-5 years Microsoft Dynamics CRM implementation/configuration experience. - Excellent communication skills: ability to interact with all levels of employees. - The ideal candidate will have familiarity with .Net programming experience (Microsoft Dynamics 365 is preferred. Application Question(s): - Do you have with .Net programming experience ? - Do you have hands-on experience configuring and implementing both Dynamics 365 Customer Engagement (CRM) and Dynamics 365 Field Service? - Do you have functional experience building and modifying Power BI dashboards and reports within a Dynamics 365 environment? - What is your expected Salary and Notice period to join? Experience: - Microsoft Dynamics CRM implementation/configuration: 3 years (Preferred) Language: - Arabic (Preferred) Work Location: In person
Наблюдалась 2026-10-15, впервые 2026-10-05, источник — Indeed.