Customer Support Specialist – Order & Ticket Support
# Customer Support Specialist – Order & Ticket Support **Satellite Office** · Philippines · `Remote` · `Full Time` 💼 **Уровень роли:** `Entry-level` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Customer-Support-Specialist]` `[Customer-Service]` `[Support-Specialist]` `[Order-Support-Specialist]` `[Help-Desk-Specialist]` `[Order-Support-Associate]` `[Customer-Support-Representative]` `[Customer-Service-Associate]` `[Customer-Support-Agent]` `[Customer-Support]` --- ### About the Role About the Role You'll join the overnight/early-morning support function for a fast-growing, US-based company in the retail/e-commerce space, working across multiple consumer brands. Shift: 4:00 PM – 12:00 AM or 5:00 PM – 1:00 AM Philippine Time (the exact window shifts with US Daylight Saving Time). This is a mid-shift, not a graveyard shift. Your first 2–3 weeks will run on US daytime hours (~8:00 AM – 5:00 PM CT) for live training before you move to this permanent schedule. What You'll Do - Monitor and resolve overnight email and help-desk tickets across the brand(s) you support - Prioritize urgent requests — cancellations, address changes, last-minute order changes - Execute real-time order cancellations directly in the Order Management System - Place temporary holds on late-night orders to prevent them from shipping before a customer's request is processed - Flag and hand off complex cases to the US team with clear notes - Jump into live phone support during the morning handoff window when call volume peaks What You'll Bring - Experience handling customer support by email or ticketing system - Comfort working independently overnight and making real-time calls under time pressure - Strong written English and a knack for clear, calm communication - Willingness to work a fixed shift that runs through the busy holiday season - Openness to learning an Order Management System and softphone tools (full training provided) Nice to Have - Prior experience with an OMS or order/fulfillment platform (a plus, not required) - Background in retail or e-commerce support (a plus, not required) - Prior remote or BPO customer support experience (a plus, not required) What's In It For You - Full training: your first 2–3 weeks are spent shadowing live on US daytime hours before you move to your permanent schedule - The chance to shape how this function works, as one of the company's first remote hires for this role Originally posted on Himalayas
- Customer-Support-Specialist
- Customer-Service
- Support-Specialist
- Order-Support-Specialist
- Help-Desk-Specialist
- Order-Support-Associate
- Customer-Support-Representative
- Customer-Service-Associate
- Customer-Support-Agent
- Customer-Support
Наблюдалась 2026-10-01, впервые 2026-10-01, источник — Himalayas (JSON API).