Customer Support Specialist
# Customer Support Specialist **Converge Technology Solutions** · United States · `Remote` · `Full Time` 💼 **Уровень роли:** `Entry-level` 💰 **Компенсация:** `$16 – $16` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Customer-Support-Specialist]` `[Technical-Support-Specialist]` `[Healthcare-IT-Support-Specialist]` `[IT-Help-Desk-Specialist]` `[Call-Center-Representative]` `[Customer-Specialist]` `[Customer-Support-Representative]` `[User-Support-Specialist]` `[Support-Specialist]` `[Consumer-Support-Specialist]` `[Customer-Support]` `[Customer-Service]` --- ### About the Role Practice: Managed Services Position Title: Customer Support Specialist Position Location: Remote, Reports to: Team Lead Customer Support Job Summary: Responsible for the day-to-day support of Managed Services Clients. By leveraging customer service skills and understanding today’s technologies and Electronic Health Record software, solve a wide variety of challenges in a fast-paced environment that is managed using ITIL methodology. Work Schedule: Monday to Friday, first shift hours, 40 hours per week, work hours will be in the Central Time Zone. FLSA Status: Non-Exempt. Essential Functions: - Provides first level support for inbound Interactions and requests from end users, staff and patients. - Maintain end-to-end responsibility for end users support needs providing timely, reliable, and courteous service. - Participate in and adhere to all standard operating procedures. - Assists with the development and improvement of work instructions, procedures, and documentation. - Exceptional Attendance is a must. - Mentor and assist with training new Customer Support Specialists. - Assist other Customer Support Specialists by acting as a touchpoint to hand off in depth issues before escalating out of the Level 1 support group. Conduct regular queue management to ensure adherence to standard operating procedures. - Maintain appropriate level of skills to handle incidents and requests in line with established service levels. - Provide feedback of intelligence gained through customer interactions. - Make or suggest updates to the Knowledge within the Knowledge Management databases. - Other duties as assigned. Required Skills/Abilities/Competencies - Excellent verbal and written communication skills. Professionally respond to telephone calls, emails, chats, and voicemails for customer support. - Technical writing experience - Innovative, team-oriented problem solver. - Excellent interpersonal and customer service skills. Strong commitment to providing quality service. - Excellent organizational, time management and follow through skills. - Ability to prioritize tasks and to delegate them when appropriate. - Ability to function well in a high-paced and at times stressful environment. - Experience troubleshooting Microsoft Office. - Ethical and Critical Thinking. - Ability to type at least 25 words a minute. Education and Experience: - High school diploma or equivalent. - 2 years’ experience working in a customer service role preferred but not required. - Call Center experience preferred but not required. Physical Requirements: - Prolonged periods of sitting at a desk and working on a computer. - Must be able to lift up to 15 pounds at times. Originally posted on Himalayas
- Customer-Support-Specialist
- Technical-Support-Specialist
- Healthcare-IT-Support-Specialist
- IT-Help-Desk-Specialist
- Call-Center-Representative
- Customer-Specialist
- Customer-Support-Representative
- User-Support-Specialist
- Support-Specialist
- Consumer-Support-Specialist
- Customer-Support
- Customer-Service
Наблюдалась 2026-10-02, впервые 2026-10-02, источник — Himalayas (JSON API).