Customer Support Specialist – AI Assisted
# Customer Support Specialist – AI Assisted **Hire Hangar** · Argentina; Chile; Colombia; Ethiopia; Mexico; Morocco; Panama; Peru; South Africa · `Remote` · `Contractor` 💼 **Уровень роли:** `Entry-level` 💰 **Компенсация:** `$1,700 – $2,200` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Customer-Support-Specialist]` `[Customer-Service-Associate]` `[Customer-Support-Agent]` `[Customer-Support-Representative]` `[Customer-Support]` `[Customer-Service]` --- ### About the Role Join Hire Hangar and work with fast-growing global companies while building a long-term career. Job Title: Customer Support Specialist – AI Assisted Location: Remote Time Zone: EST (Working Hours: 8:00 AM – 4:00 PM EST) Role Overview We are seeking a Customer Support Specialist to deliver high-quality customer support using AI -assisted tools to improve response time, accuracy, and customer satisfaction. This role supports customers through digital channels and leverages AI to streamline workflows while maintaining a human, customer-first approach. Key Responsibilities - Provide timely and professional customer support via email , chat, and ticketing systems - Use AI -assisted tools to draft, summarize, and optimize customer responses - Resolve order, product, and account-related inquiries efficiently - Escalate complex issues and collaborate with internal teams as needed - Maintain accurate support records and ticket documentation - Follow support workflows, SLAs, and quality standards - Contribute to improving AI prompts, macros, and support processes Required Qualifications - Hands-on experience in customer support or customer service roles - Experience using AI tools to assist with customer communication or workflow efficiency - Prior experience working remotely is mandatory , including fluency with remote collaboration tools such as Slack, Zoom, Google Workspace, Asana (or similar), and experience working with US or UK-based companies; applications without this experience will not be considered - Strong written communication skills and attention to detail - Ability to work fixed hours aligned to EST (8:00 AM – 4:00 PM) Preferred Qualifications - Experience supporting e-commerce or digital-first businesses - Familiarity with ticketing systems and support KPIs - Experience contributing to knowledge bases or help centers Tools & Technology - Support Platforms: Zendesk, Gorgias, Freshdesk, or similar - AI Tools: ChatGPT, AI -powered macros, or similar - Collaboration: Slack, Zoom, Google Workspace We connect top talent with vetted employers, competitive pay, and real growth opportunities. Originally posted on Himalayas
- Customer-Support-Specialist
- Customer-Service-Associate
- Customer-Support-Agent
- Customer-Support-Representative
- Customer-Support
- Customer-Service
Наблюдалась 2026-10-18, впервые 2026-10-18, источник — Himalayas (JSON API).