Customer Support Representative

We are looking for a Customer Support Representative with experience in telesales within the financial services industry . The ideal candidate should have excellent communication skills, a customer-first approach, and the ability to convert inquiries into successful sales while delivering exceptional support.

Fluency in English is required . Knowledge of any one regional languages like Hindi, Tamil, Telugu, & Kannada.

You will be responsible for handling customer inquiries, explaining financial products, following up with leads, and guiding customers throughout the application process.

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Convert leads into customers through effective telesales techniques.
• Explain financial products, services, eligibility criteria, and application processes.
• Follow up with prospective customers and maintain regular communication.
• Resolve customer queries and provide accurate product information.
• Assist customers throughout the loan or financial service application journey.
• Build and maintain strong customer relationships to improve satisfaction and retention.
• Maintain accurate customer records and update CRM systems.
• Coordinate with internal teams to ensure smooth processing of customer applications.
• Achieve daily, weekly, and monthly sales and customer service targets.
• Stay updated on company products, policies, and industry regulations.

Requirements

• Bachelor's degree in any discipline (preferred).
• 1–3+ years of experience in customer support and telesales within the financial services, banking, fintech, or loan industry .
• Proven experience in lead conversion and customer relationship management.
• Excellent verbal communication and interpersonal skills.
• Strong negotiation and persuasion abilities.
• Familiarity with CRM software and Microsoft Office.
• Ability to multitask in a fast-paced environment.
• Customer-focused with strong problem-solving skills.
• Fluency in English is required . Knowledge of any one regional languages like Hindi, Tamil, Telugu, & Kannada.

Skills

• Customer Service
• Telesales & Lead Conversion
• Sales Negotiation
• Communication Skills
• Relationship Management
• Follow-up & Closing
• CRM Management
• Problem Solving
• Time Management
• Target-Oriented Approach

What We Offer

• Competitive salary with performance incentives
• Career growth opportunities
• Supportive and collaborative work environment
• Ongoing training and professional development
• Opportunity to work with a growing financial services company

Pay: AED2,900.00 - AED3,800.00 per month

Language:

• Tamil (Preferred)
• Telugu (Preferred)
• Kannada (Preferred)

Work Location: In person