Customer Support Rep

Blueberry's Mission:

Our mission is to turn every family’s living room into their own personal pediatric urgent care. We combine home exam kits, concierge-like access, and AI-enabled Pediatricians to provide affordable and near-instant clinic-level care, 24/7. We believe every child deserves access to top-quality healthcare.

We’ve proven that by drastically improving access and turning healthcare into a consumer-grade experience, we drive better health outcomes for children and families while dramatically reducing medical costs for parents and health plans (up to 50% reduction in ED costs).

We are a mission and values driven company. You can learn more about our values HERE https://drive.google.com/file/d/1WbORoU9L17875Re3r0psjPcALDGUvDMa/view.

Note: Beware of Scammers. Blueberry will NEVER ask you to download software/apps or request sensitive personal information like bank accounts or social security numbers. If you received an email requesting this information it is likely a scam. We are only accepting candidates through our job board.

The Opportunity:

At Blueberry, our doctors and patients are at the center of everything we do. We’re looking for a Customer Support Representative who can deliver a reliable, high-quality experience across phone, email, and chat while working in a fast-paced, remote environment.

Who You Are:

• You are a team player. You acknowledge that we win as a team and are willing to step in and help, even if it’s inconvenient!
• You are an optimist. You demonstrate a positive attitude and see challenges as opportunities to learn and grow
• You are flexible and are willing to adapt to adjustments to shift schedules
• You are organized in the way you manage your workload in order to deliver meaningful results
• You are willing to work nights and weekends
• You are a strong communicator both verbally and in writing
• You are a self-starter. You understand that working remotely is a privilege and you are committed to making high contributions to the team
• You are coachable. You are open to being coached by all members of the team, not just leadership

What You’ll Own:

• Support patients and doctors across phone, email, and chat channels
• Resolve questions efficiently while ensuring a clear, professional experience
• Follow established workflows and processes to ensure consistency and accuracy
• Document interactions clearly to support follow-up, collaboration, and continuity of care
• Use sound judgment to resolve issues independently and escalate when appropriate
• Maintain strong awareness of SLAs and prioritize work accordingly

Experience You’ll Need:

• Prior customer support experience (phone, email, or chat)
• Experience working in remote or structured support environments is a plus
• Strong written and verbal communication skills
• Ability to stay organized and manage multiple conversations at once
• Consistent reliability, including punctuality and ownership of scheduled shifts
• Attention to detail in documentation and task execution
• Comfort working in a structured environment with defined processes
• Adaptability in a fast-changing environment

Why join Blueberry?

• 100% remote role
• Structured scheduling with consistent evening and weekend coverage (including alternating weekends)
• Mission-driven company focused on improving healthcare access

*Expected hourly wage: $21 - 23 / hr depending on experience & location