Customer Support & Order Management Specialist | AU Fitness Industry
# Customer Support & Order Management Specialist | AU Fitness Industry **OutsourcedIn** · Philippines · `Remote` · `Full Time` 💼 **Уровень роли:** `Mid-level` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Customer-Support]` `[Order-Management]` `[E-commerce-Support]` `[Customer-Service]` `[Remote-Customer-Support]` `[Order-Management-Specialist]` `[Customer-Support-Specialist]` `[Admin-and-Customer-Support-Specialist]` `[Order-Support-Specialist]` --- ### About the Role Customer Support & Order Management Specialist | Australian Fitness Industry (Remote) Work From Home | Full-Time | AU Hours | PH-Based About the Role We are seeking a proactive and customer-focused Customer Support & Order Management Specialist to support an Australian business in the fitness industry , managing product enquiries, order processing, and after-sales support. This role is ideal for someone with strong Australian customer support experience, excellent communication skills, and a genuine interest in weight training and gym equipment . You'll help deliver an exceptional customer experience while supporting smooth order fulfilment and delivery coordination. Key Responsibilities Customer Support - Respond to product enquiries via phone, email, and online channels - Support after-hours customer enquiries as needed - Provide after-sales support and resolve customer concerns - Assist customers with product questions and recommendations Order Management - Process customer orders accurately and efficiently - Manage order tracking and provide shipment updates - Coordinate delivery scheduling and customer communication - Support issue resolution relating to orders, returns, and fulfilment Customer Experience Support - Ensure a seamless customer journey from enquiry through delivery - Handle escalations professionally and maintain customer satisfaction - Support continuous improvements in customer service processes Requirements - 2–3 years supporting Australian customers - Experience in customer support, order management, or e-commerce support - Superior written and verbal English communication skills - Strong attention to detail and customer-first mindset - Ability to work independently in a remote environment - Genuine interest in fitness / weight training / gym equipment (important) - Must be able to demonstrate basic knowledge of gym equipment during interview Systems & Tools - CRM / Customer Support Platforms - Order Management Systems - E-commerce Platforms (preferred) - Microsoft Office / Google Workspace Originally posted on Himalayas
- Customer-Support
- Order-Management
- E-commerce-Support
- Customer-Service
- Remote-Customer-Support
- Order-Management-Specialist
- Customer-Support-Specialist
- Admin-and-Customer-Support-Specialist
- Order-Support-Specialist
Наблюдалась 2026-09-29, впервые 2026-09-28, источник — Himalayas (JSON API).