Customer Support & Experience Architect
# Customer Support & Experience Architect **Leading Edge** · United Arab Emirates · `Remote` · `Full Time` 💼 **Уровень роли:** `Senior` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Customer-Support-Manager]` `[Customer-Experience-Manager]` `[Support-Operations-Manager]` `[Customer-Experience-Architect]` `[Solution-Designer]` `[CX-Solutions-Architect]` `[CX-Platform-Architect]` `[Enterprise-CX-Architect]` `[Customer-Experience-Support]` `[Support-Experience-Manager]` `[Customer-Support]` `[Customer-Service]` --- ### About the Role Job Title:Customer Support & Experience Architect Location: Dubai, UAE Job Summary Design and implement AI-driven customer experience solutions Develop multichannel support systems, integrate CRM and automation tools, and create seamless AI-to-human escalation flows. Key Responsibilities - Architecting AI Workflows: Design and deploy Agentic AI workflows using GPT-4o, LangChain, and custom flows - Multichannel Support: Develop a multichannel support stack including WhatsApp, in-app chat, web, IVR, and more - CRM Integration: Lead the integration of CRM and automation tools for a unified customer view - AI to Human Escalation: Create seamless escalation flows from AI to human support - KPI Setup: Establish KPIs, routing logic, and playbooks for scalable tenant and landlord support Requirements - Experience: 4+ years in CX, Support Ops, or Solution Design - AI Expertise: Proven experience building or leading AI-assisted support systems - Technical Skills: Familiarity with tools like Freshdesk, HubSpot, Twilio, WATI, SleekFlow, Gupshup, Make, and Zapier - Startup Environment: Ability to thrive in high-growth startup environments - UAE Market Knowledge: Familiarity with the UAE market and Arabic-English support design - Fintech/Proptech/SaaS Experience: Experience in customer experience design for fintech, proptech, or SaaS industries Remote Work: This is a fully remote role, but candidates in or near the UAE time zone are preferred Originally posted on Himalayas
- Customer-Support-Manager
- Customer-Experience-Manager
- Support-Operations-Manager
- Customer-Experience-Architect
- Solution-Designer
- CX-Solutions-Architect
- CX-Platform-Architect
- Enterprise-CX-Architect
- Customer-Experience-Support
- Support-Experience-Manager
- Customer-Support
- Customer-Service
Наблюдалась 2026-10-03, впервые 2026-10-03, источник — Himalayas (JSON API).