Customer support

Company Description AMER is a leading IT Solutions provider with a footprint across the US, Canada, Latin America, and India spanning nearly 20+ years.

Job Description Position: Training Support Services (TSS) / Customer Service Duration: Long term contract Location: San Antonio, TX 78229

NOTE: Hourly rate $10/hr, although after 90 days you get a 20% or 30% raise depending if you are doing CSR work or Support.

They then have incentive programs where you can get another $1.50 after training, another $1.50 after SME Training….PLUS Yearly profit sharing bonus, and more depending on performance.

TIMINGS: Training is typically 3-5 weeks and their schedule would be Mon – Fri 10am to 7pm. After training they will be placed on either 11am to 8pm or 12pm to 9pm both Mon – Fri, based on business needs.

Desired qualities of future TSS

• Professional, friendly and positive attitude.
• Time management skills to meet expectations and deadlines.
• Ability to learn and retain a vast amount of information in an limited time frame.
• Dependable with strong work ethics that includes the ability to arrive to work on time and for scheduled days.
• Honesty and Integrity is a must at all times with Office Ally.
• Does not participate in “office drama” or negativity.
• Committed to team work while being able to work independently.
• The highest quality of customer service skills placing the customer needs first.
• The desire to excel in the technical support environment by self-motivated assertiveness.
• Ability to sit in one place for up to 8 hours.
• This position requires an individual with a high level of multitasking skills.
• Minimum typing speeds of 35-40 WPM, higher speeds preferred.
• Quality grammar and punctuation skills for written communications.
• Ability to be on the phone working with customers for entire shift and taking back to back calls when necessary.
• This position requires the skill to control the call in a timely manner without conflict or causing escalation.

Qualifications any degree or high school or diploma