Customer Support Associate - 1st Shift

Maxim Label and Packaging is a global one-stop destination for retailers to source quality garment accessories at reasonable prices. We provide hang tags, price tickets, care labels, adhesives, RFID technology and packaging solutions. We offer over 50 years in business, 3,000+ team mates globally. We are looking to add world-class talent to our team in our High Point, NC facility.

Job purpose

Customer Support Associate is tasked with supporting Maxim’s customers’ needs in any way possible. Job functions will include responding to daily emails/calls about production lead times, shipping status info and keeping customer informed of any open and live orders. Customer Support Associate will need to work closely with Maxim production and shipping departments to meet customers’ needs as they arise.

Duties and responsibilities

CUSTOMER SUPPORT ASSOCIATE

Responding to Customers’ needs:

• Management of customers’ daily/weekly inquiries about products ordered is a top priority.
• Maintain Customer Service department standards, creating and maintaining SOP's, when communicating with Maxim customers and vendors.
• Establish professional relationships with customers through excellent verbal and written communication ensuring product is delivered in an effective timeframe

Internal Problem Solving to meet Customers’ needs:

• Work closely with operations departments so board dates and lead times are maintained.
• Communicate any relevant information to our customers provided by operations departments such as scheduling, production capacity, lead times and shipping/tracking information.
• Work closely with other Maxim departments such as Sales & Product Development to maintain knowledge of product specifications/implementations, new product rollout
• Inform necessary Maxim departments of any complaint issued by customer and/or vendors. Begin & execute a corrective action plan regarding potential complaint.

Qualifications

• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.
• Excellent organizational skills and exceptional attention to detail.
• Demonstrates a positive attitude and strong sense of urgency
• Excellent problem-solving skills
• Ability to work in a complex global organization satisfying the needs of diverse constituents with competing deadlines and priorities.
• Ability to effectively prepare and present information and respond to questions from management, clients and other employees of the organization.
• Self-driven, motivated, and willing to take on challenges in a very fast-paced environment.
• Reasoning ability to determine which customer need is priority at any given moment.
• Past experience working in an ERP system that is module based.
• Intermediate proficiency of Microsoft programs such as Outlook, Excel, PPT.
• Understanding respective vision and strategy for accounts as well as brand.
• Demonstrated ability to develop highly productive relationships with individuals and teams that are made up of diverse disciplines and cultural backgrounds resulting in effective working relationships across the company.

Working conditions/travel

This position is an onsite, daily in-office position. Travel is currently not expected in this position.

Hours

Customer Service Specialist is a hourly full-time position requiring 40 hours per week. Monday - Friday 8 AM - 5 PM/ET.

Reporting Structure

Customer Support Associate will report directly to the Front-End Manager, with no direct reports at this time.

Job Type: Full-time

Pay: From $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Work Location: In person