Customer Support and Invoicing Analyst

Tasks

Commercial Operations & Customer Support

• Support the preparation and validation of customer invoices for aircraft engine maintenance events.
• Extract and consolidate data from multiple business systems, including SAP, configuration management systems, quality documentation, and operational records.
• Review invoice-related data against contractual requirements to ensure accuracy and completeness.
• Identify and investigate discrepancies such as duplicate charges, incorrect bookings, missing approvals, and billing exceptions.
• Coordinate with Production, Supply Chain, Inspection, Accessory Repair Centre (ARC), Quality, and other stakeholders to improve data quality and invoice readiness.

Operational Planning & Business Coordination

• Support the engine induction planning process by maintaining visibility of upcoming shop visits and maintenance events.
• Assist in tracking and updating planning information within SAP and related business tools.
• Prepare materials and data for cross-functional planning and alignment meetings.
• Act as co-host and coordinator for organization-wide alignment meetings, ensuring information is current and stakeholders are aligned.

Business Analytics & Performance Management

• Perform data analysis to support operational, commercial, and strategic decision-making.
• Develop, maintain, and enhance dashboards, reports, and key performance indicators (KPIs).
• Create professional presentations and management summaries for leadership reviews.
• Support data-driven initiatives aimed at improving operational efficiency, customer satisfaction, and financial performance.

Process Excellence & Transformation

• Support process reviews, process mapping, and documentation activities.
• Identify opportunities for process simplification, standardization, and automation.
• Participate in business transformation and continuous improvement initiatives.

What You Will Gain

• Exposure to the commercial and operational side of the global aviation MRO industry.
• Experience working with enterprise systems such as SAP and other specialized aviation business applications.
• Practical knowledge of contract management, customer support, and invoice preparation processes.
• Opportunities to develop analytical, presentation, and stakeholder management skills.
• Participation in cross-functional projects involving operations, supply chain, quality, engineering, and customer-facing teams.
• Insight into business transformation and continuous improvement initiatives within a leading aerospace company.

Qualifications & Skills

• Currently pursuing a Bachelor's degree in Business Administration, Commerce, Finance, Supply Chain Management, Industrial Engineering, Operations Management, or a related field (3rd or 4th year preferred).
• Strong analytical skills with the ability to review, validate, and interpret large datasets from multiple sources.
• High attention to detail and a commitment to accuracy when working with financial, operational, and customer-related information.
• Excellent communication and interpersonal skills with the ability to collaborate across multiple departments and levels of the organization.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• Advanced proficiency in Microsoft Excel and PowerPoint; experience with SAP, Tableau, or other business intelligence tools is considered an asset.
• Prior CO-OP or internship experience
• Interest in process improvement, operational excellence, and continuous improvement methodologies (LEAN knowledge is an asset).
• Ability to work independently while contributing effectively within a team environment.
• Interest in aviation, aerospace, operations, or industrial business environments is considered an asset.