Customer Support Analyst with German
# Customer Support Analyst with German **Sales Consulting** · United States · `Remote` · `Full Time` 💼 **Уровень роли:** `Mid-level` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Customer-Support]` `[Travel-Technology]` `[Help-Desk-Support]` `[BPO-Shared-Services]` `[Travel-Industry-Support]` `[Bilingual-German-English-Customer-Support-Specialist]` `[Bilingual-German-English-Customer-Support-Consultant]` `[German-Speaking-Customer-Support-Jobs]` `[German-Speaking-Customer-Service-Representative]` `[Remote-German-Customer-Support-Specialist]` `[Customer-Support-Analyst]` `[German-Language-Customer-Service-Jobs]` `[Customer-Service]` --- ### About the Role The Customer Support Analyst will join a global travel technology company and be integrated into its day-to-day customer support operations. The role will focus on assisting travel industry clients, resolving inquiries, and ensuring a smooth customer experience across the company’s platforms and solutions. RESPONSABILITIES: - Provide Helpdesk support across the company’s full product range, covering both functional and technical issues through multiple channels, including phone, web, chat, and email. - Identify and troubleshoot reported issues to minimize customer impact, resolving them directly whenever possible or escalating them to the appropriate service provider. - Follow established resolution and escalation timelines while continuously developing your product and application knowledge. - Log, monitor, and track incidents through the internal Incident Management System, ensuring customers receive accurate updates through to resolution. - Take ownership of customer issues and ensure all interactions are handled promptly, professionally, and in line with internal procedures. - Support customers in using available self-service tools and resources whenever appropriate. Could this be you? - Advanced German and English skills are required. - At least 2 years of experience within a travel agency, tour operator, or airline environment. - Previous experience working with GDS systems is required. Galileo GDS experience is preferred, but candidates with knowledge of other GDS platforms will also be considered. - Experience with CETS or other leisure travel tools is considered an advantage, but is not mandatory. - Strong customer relationship skills, with a collaborative, consultative, reliable, and empathetic approach. - Excellent communication skills and a strong team-oriented mindset. - You will join a diverse and inclusive work environment that encourages open communication, collaboration, and employees to confidently share their ideas and perspectives. Originally posted on Himalayas
- Customer-Support
- Travel-Technology
- Help-Desk-Support
- BPO-Shared-Services
- Travel-Industry-Support
- Bilingual-German-English-Customer-Support-Specialist
- Bilingual-German-English-Customer-Support-Consultant
- German-Speaking-Customer-Support-Jobs
- German-Speaking-Customer-Service-Representative
- Remote-German-Customer-Support-Specialist
- Customer-Support-Analyst
- German-Language-Customer-Service-Jobs
- Customer-Service
Наблюдалась 2026-10-17, впервые 2026-10-17, источник — Himalayas (JSON API).