Customer Support Agent - Online Banking
# Customer Support Agent - Online Banking **Recruiter4you** · Georgia; Philippines · `Remote` · `Full Time` 💼 **Уровень роли:** `Entry-level` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Customer-Support-Agent]` `[Online-Banking-Support]` `[Fintech-Customer-Service]` `[Financial-Services-Support]` `[Payments-Support]` `[Customer-Service-Representative-In-Banking]` `[Banking-Customer-Support]` `[Online-Customer-Service-Representative]` `[Customer-Service-Banking]` `[Online-Support-Agent]` `[Customer-Service-Jobs-In-Banking]` `[Digital-Banking-Representative]` `[Banking-Customer-Service]` `[Customer-Support]` `[Customer-Service]` --- ### About the Role Shift Pattern: 24/7 Rotational Schedule, Including Weekends Our client is a fast-growing fintech company seeking Customer Support Agents to join their international team. This is an excellent opportunity for customer-focused professionals with experience in financial services, payments, fintech, cryptocurrency, or banking environments. You will play a key role in delivering exceptional customer experiences while supporting users with payments, transactions, account-related inquiries, and financial products. Key Responsibilities - Provide professional customer support via chat, email, phone, and other digital communication channels. - Handle customer inquiries efficiently while maintaining high levels of customer satisfaction. - Investigate and resolve issues relating to accounts, payments, cards, transfers, and transactions. - Educate customers on products, services, security measures, and self-service tools. - Escalate complex cases to relevant internal teams when necessary. - Maintain accurate records of customer interactions using CRM and support platforms. - Monitor customer feedback and identify opportunities for service improvements. - Support fraud prevention efforts by identifying suspicious activity and following established procedures. - Ensure compliance with regulatory requirements, internal policies, AML/KYC standards, and data protection regulations. - Collaborate with internal teams to ensure a seamless customer experience. - Contribute to internal documentation and knowledge-sharing initiatives. Requirements - Previous experience within fintech, banking, payments, cryptocurrency, financial services, or a regulated financial environment. - Strong understanding of payment systems such as SWIFT, SEPA, and ACH. - Exposure to FX trading, digital payments, or cryptocurrency products is highly desirable. - Knowledge of AML, KYC, compliance, and financial regulations. - Experience handling customer inquiries, complaints, and service requests in a professional manner. - Strong communication skills with excellent written and spoken English. - Experience using customer support platforms such as Zendesk, Intercom, or similar CRM tools. - Excellent problem-solving abilities and attention to detail. - Ability to thrive in a fast-paced, customer-centric environment. - Strong interpersonal skills with an empathetic and solution-oriented approach. Nice to Have - Additional languages such as Spanish, Arabic, Farsi, German, Tagalog, Hindi, or Portuguese. - Experience in AI-powered tools and technologies. What We Offer - Performance-based bonus structure. - Opportunity to join a rapidly growing fintech business. - Career development and progression opportunities. - International and collaborative work environment. - Exposure to high-level support operations and cross-functional teams. - Dynamic and innovative company culture. If you have a passion for customer service and are looking to develop your career within the fintech industry, we'd love to hear from you. Originally posted on Himalayas
- Customer-Support-Agent
- Online-Banking-Support
- Fintech-Customer-Service
- Financial-Services-Support
- Payments-Support
- Customer-Service-Representative-In-Banking
- Banking-Customer-Support
- Online-Customer-Service-Representative
- Customer-Service-Banking
- Online-Support-Agent
- Customer-Service-Jobs-In-Banking
- Digital-Banking-Representative
- Banking-Customer-Service
- Customer-Support
- Customer-Service
Наблюдалась 2026-10-03, впервые 2026-10-03, источник — Himalayas (JSON API).