Customer Success Team Leader

We are looking for

For our company site in Modiin, Aerospace division is looking for a Customer Success Team Leader

This is your opportunity to lead a key team positioned at the heart of the business and operational activity, with direct impact on customer experience, service quality, and the success of operations with customers in Israel and worldwide . In this role, you will lead multiple cross-organizational interfaces and play a significant part in driving processes, standards, and continuous improvement within a dynamic and technological environment

If you are looking for a role that combines people management, customer-facing activities, process leadership, and the ability to influence within a complex, multi-interface environment – your place is with us

In this role you will

Manage, mentor, and professionally develop a team of Customer Success Managers

Be responsible for service quality and technical and logistical customer support throughout the product lifecycle

Prioritize tasks, manage workloads, and monitor execution and closure processes

Manage exceptional customer events with internal interfaces

Lead interfaces with Program Managers, ILS, Engineering, Planning, Procurement, Quality, Logistics, and Import/Export teams

Track performance, tasks, repairs, and service activities

Lead process improvement initiatives, standardization, and knowledge sharing within the team

Promote a proactive approach for identifying customer needs, bottlenecks, and risks

Requirements

Experience managing and leading teams

Experience working in a technological or industrial environment and managing multiple interfaces

Experience in After Sales, ILS, or Customer Support roles - Advantage

Familiarity with UAV systems - Advantage

Experience working with ERP or CRM systems - Advantage

High level of English

Strong ability to motivate employees and interfaces, high service orientation, system-level perspective, and ability to work in a dynamic multitasking environment

Only relevant applications will be answered*

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