Customer Success Team Lead
# Customer Success Team Lead **Advanced Finance Solutions** · Taguig · `On-site` 🕒 **Статус:** *Опубликовано: 5 дней назад* · *Источник: Indeed* --- ### About the Role Job Title: Customer Success Team Lead Monthly Salary ₱55,000 -₱80,000 (Gross per month, depending on leadership experience and background in SaaS or tech industries) Job Overview We are seeking a dynamic and results-driven Customer Success Team Lead to guide and mentor our growing team of Customer Success Specialists. In this role, you will be responsible for driving client retention, minimizing churn, maximizing product adoption, and fostering long-term customer relationships. You will bridge the gap between our clients and internal cross-functional teams to ensure seamless service delivery and continuous value realization. Key Responsibilities Team Leadership & Mentoring: Lead, coach, and develop a team of Customer Success Managers/Specialists, conducting regular 1-on-1s, performance reviews, and skills training. Client Retention & Growth: Own overall portfolio health, focusing on high retention rates, contract renewals, upselling, and expansion opportunities. Strategy Execution: Develop and refine customer onboarding frameworks, engagement strategies, and proactive intervention playbooks for at-risk accounts. Cross-Functional Collaboration: Act as the internal voice of the customer, partnering closely with Product, Sales, and Support teams to resolve escalations and relay feedback. Metrics & Reporting: Track, analyze, and report key performance indicators (KPIs) such as Net Revenue Retention (NRR), Customer Satisfaction (CSAT), and Churn Rate to executive management. Qualifications & Requirements Experience: At least 3 to 5 years of experience in Customer Success, Account Management, or Client Services, with a minimum of 1 to 2 years in a leadership, supervisory, or senior mentoring capacity. Industry Background: Strong preference for candidates with experience in B2B, SaaS (Software as a Service), tech startups, or multinational client environments. Skills: Proficient in CRM software (e.g., Salesforce, HubSpot), customer success platforms, and data-driven analytical reporting. Soft Skills: Exceptional emotional intelligence, stellar conflict-resolution skills, strong executive presence, and excellent verbal/written communication in English. Education: Bachelor’s degree in Business Administration, Communications, Marketing, or a related field. Benefits & Perks Competitive performance-based bonuses or commission structures Comprehensive HMO coverage (Medical and Dental) for you and a dependent upon regularization Government-mandated benefits (SSS, PhilHealth, Pag-IBIG) and 13th-month pay Hybrid or flexible work arrangements (depending on company policy) Professional development and leadership training programs Call to Action: Ready to Lead the Future of Customer Success? Shape the journey of our clients and lead a high-performing team to new heights! Pay: Php55,000.00 - Php80,000.00 per month Benefits: Company events Employee discount Health insurance Life insurance On-site parking Paid training Pay raise Promotion to permanent employee Work Location: In person
Наблюдалась 2026-09-22, впервые 2026-09-17, источник — Indeed.