Customer Success Manager (with English and German)
# Customer Success Manager (with English and German) **VanOnGo** · Ukraine · `Remote` · `Full Time` 💼 **Уровень роли:** `Manager` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Customer-Success-Management]` `[Account-Management]` `[Logistics]` `[Last-Mile-Delivery]` `[SaaS]` `[E-Commerce-Operations]` `[German-Speaking-Customer-Success-Manager]` `[Customer-Success-Manager-EMEA]` `[Customer-Success-Manager]` `[Customer-Success-Account-Manager]` `[Senior-Customer-Success-Manager]` --- ### About the Role • Taking care of maintaining and developing relationships with clients and subcontractors. • Continuously communication and improvement of cooperation with clients. • Daily registering problem cases (claims management) and informing/escalating to the internal team. • Client account management. • Onboarding of the clients • Demo preparations of the software and apps. • Cooperation with product team. Will be a plus: • Experience in working with business clients. • Experience in a startup environment. • Excellent English and German communication skills, both written and spoken. • 1+ years experience in SAAS products (customer support, account management, partner management). • You are empathic and communicate proactively, fast, and politely. • You are a confident user of MS Office & PC in general. In return, we offer: - A chance to shape the product as we actively develop. - Autonomy to achieve common goals without micromanagement. - Opportunities for personal and professional development. - A dynamic and diverse team with unique backgrounds and interests! - Medical Insurance for Ukraine. - Possible business trips around the world to meet with potential clients. - Generous time off including 20 days of Vacation and 25 days of Sick leave, 3 Days off, and 2 Days for Self Development Vanongo is an AI-powered last-mile logistics platform that enables transparent and precise delivery for merchants and fleets for sales increase. Focus on post-checkout part of the journey provides upsell capabilities during the delivery. Vanongo brings consumer centric tech to the world of urban last-mile delivery. We focus on: enabling transparent and precise delivery for merchants and fleets for sales increase making post-checkout part of journey and enabling upsell capabilities during the delivery. About the role: the main responsibility is to take care about our clients as about your friends. You will be a liaison between our clients (e-commerce/retail companies or manufacturers) and fleet managers (people who are responsible for everything connected with drivers). Recruitment process. Step 1: Screening interview with a recruiter (30 min). Step 2: Technical interview with Head of Customer Success Team (40 min). Step 3: Interview with COO (60 min, eng/ukr). Originally posted on Himalayas
- Customer-Success-Management
- Account-Management
- Logistics
- Last-Mile-Delivery
- SaaS
- E-Commerce-Operations
- German-Speaking-Customer-Success-Manager
- Customer-Success-Manager-EMEA
- Customer-Success-Manager
- Customer-Success-Account-Manager
- Senior-Customer-Success-Manager
Наблюдалась 2026-10-10, впервые 2026-10-10, источник — Himalayas (JSON API).