Customer Success Manager – Software Platforms (Real Estate & Construction) | Mumbai
# Customer Success Manager – Software Platforms (Real Estate & Construction) | Mumbai **Bandhoo Solutions and Services Pvt Ltd** · Mumbai Central, Mumbai, Maharashtra · `On-site` 🕒 **Статус:** *Опубликовано: 12 дней назад* · *Источник: Indeed* --- ### About the Role Customer Success Manager – Software Platforms (Real Estate & Construction) | Mumbai Experience: 1–5 years Department: Customer Success / Client Relations Employment Type: Full-time, In-person Salary: ₹3.5–4.5 LPA (1–2 yrs) | ₹6.5–7.5 LPA (4–5 yrs) About the Role We're hiring a Customer Success Manager to lead post-sales implementation and adoption of Bandhoo's software platforms for Real Estate & Construction clients. You'll own client relationships end-to-end — onboarding, retention, account growth, and issue resolution — working closely with Operations, Support, Product, and Sales. Key Responsibilities - Serve as the primary point of contact for assigned clients - Onboard new clients and drive smooth product adoption - Monitor client usage, satisfaction, and account health; flag risks and opportunities early - Resolve client issues and escalations by coordinating across internal teams - Run regular client check-ins and business reviews - Support renewal discussions and identify upsell/cross-sell opportunities with Sales - Track account metrics (retention, CSAT, NPS, renewal rates) - Maintain accurate client records and interaction history - Build account plans and success strategies tailored to client needs Requirements - 1–5 years of experience in Software, Real Estate & Construction, Client Relationship Management, Key Account Management, or Customer Success - Experience in the Real Estate & Construction sector preferred - Advanced MS Excel / Google Sheets - Experience with ERP tools and software platforms - Strong communication skills in English and Hindi - Strong stakeholder management and cross-functional coordination Nice to Have - Experience with ERP tools (e.g. SAP), construction software (AutoCAD, Autodesk Construction Cloud, CostX, Candy), or Procure-to-Pay platforms (e.g. SAP Ariba) - MS PowerPoint for client presentations and business reviews - BE/B.Tech (Civil, Mechanical, Electrical) or B.Arch, BCA/MCA, or BBA/MBA - Relevant industry or software certifications Benefits - Cell phone reimbursement - Health insurance - Provident Fund Pay: ₹350,000.00 - ₹750,000.00 per year Benefits: - Cell phone reimbursement - Health insurance - Paid sick time - Provident Fund Work Location: In person
Наблюдалась 2026-09-30, впервые 2026-09-18, источник — Indeed.