Customer Success Manager, SensorZone North America

Customer Success Manager, SensorZone North America

GKD Technologies Inc, the US subsidiary of a global technology manufacturer, is a safety technology company focused on eliminating one of the biggest causes of workplace fatalities: collisions between people and machines. Our SensorZone brand represents a comprehensive portfolio of advanced hardware, including industry-leading RFID systems and intelligent AI cameras, all powered by a sophisticated software platform. This platform extends beyond in-the-moment alerts to provide real-time data and analytics, giving site managers actionable insights to identify risk hotspots, track safety trends, and make data-driven decisions. We are looking for a hands-on, tech-savvy Customer Success Manager to make sure every new SensorZone customer gets up and running quickly and sees measurable safety results from day one.

Company: GKD Technologies Inc.

Location: Remote (United States)

Anticipated Travel: 30-50%

Reports to: VP, North America

As Customer Success Manager, you will own the customer's early days with SensorZone, from signed order to a system their crews rely on every shift. Installing the hardware is only the first step. What we want to see is a change in behavior on site: pedestrians keeping a safe distance from loaders, forklifts, and excavators, operators responding to alerts, fewer close calls week over week, and safety managers using SensorZone Insights data to coach their teams. Working alongside our Account Managers, you will build and drive deployment schedules, make sure every installation is a success, train crews and managers on site and remotely, and track the results so each customer can see the improvement for themselves.

Key Responsibilities

Onboarding & Deployment

• Partner with Account Managers at the point of sale to take ownership of each new customer, confirming scope, equipment lists, site details, goals, and success criteria.
• Build deployment schedules with the customer, our Service & Installations team, and third-party installation partners, and make sure those schedules are followed.
• Track every deployment from order through installation and commissioning, removing roadblocks and keeping the customer informed at each step.
• Confirm installations are completed to SensorZone standards and work with the service team to resolve any issues quickly.

Training & Platform Adoption

• Deliver engaging, practical training to operators, supervisors, and safety managers, both in person on site and remotely.
• Set up and configure the SensorZone Insights platform (sites, users, alerts, and reports) to match each customer's operation.
• Monitor platform usage and system health, stepping in early when adoption or data quality starts to slip.
• Create and maintain training materials, quick-start guides, and videos in partnership with the marketing team.

Customer Outcomes & Growth

• Run early-life check-ins and business reviews that show customers the safety improvements and trends in their own data.
• Identify customer wins, testimonials, and case study opportunities and share them with marketing.
• Spot expansion opportunities, such as additional sites, vehicles, or subscriptions, and bring them to the Account Manager.
• Relay customer feedback and product insights to leadership and the product team to drive continuous improvement.
• Keep HubSpot accurate and current for every customer, including onboarding milestones, tasks, notes, and account health.

Qualifications and Skills

Essential Experience

• 3+ years in customer success, account management, implementation, or technical onboarding, ideally with a hardware and software (SaaS) product.
• Experience in safety, construction, waste & recycling, fleet, logistics, or industrial environments is a strong advantage.
• Proven ability to manage multiple customers and projects at once and hit deadlines.
• Ability to travel frequently to customer sites for installations and training.
• A valid driver's license and the ability to travel within the United States and Canada as needed.

Technical & Communication Skills

• Tech-savvy, with the ability to quickly learn hardware, software platforms, and data dashboards, and to troubleshoot with confidence.
• Strong CRM skills; experience with HubSpot is preferred.
• Excellent in-person communication and presentation skills, with the confidence to lead training on a job site or in a boardroom.
• Highly organized and proactive, with a strong sense of ownership and follow-through.
• A professional demeanor, representing the GKD Technologies brand with the highest standards.

Working at GKD Technologies Inc.

Compensation: $75,000 - $85,000 base salary, depending on experience, plus a performance-based bonus.

Health Coverage: An Individual Coverage Health Reimbursement Arrangement (ICHRA) to provide flexibility in your healthcare choices.

Retirement Savings: A 401(k) plan with a company match.

Work-Life Balance: Generous paid time off and 10 paid holidays annually.

Remote Work: The flexibility to work from your home office anywhere in the United States.

Career Growth: An opportunity to join a growing company and play a vital role in its success.

If you enjoy working with customers on site, know your way around technology, and want to see your work make job sites safer, we invite you to apply.

Job Type: Full-time

Pay: $75,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: Remote