Customer Success Manager - SaaS

About Dastra

Dastra is a fast-growing SaaS platform dedicated to data protection, compliance and AI governance .

Our mission is simple: turn complex regulatory requirements into clear, operational and actionable processes .

We help organisations manage their data and AI-related risks while enabling them to innovate with confidence.

As we continue to grow, we are looking for a Customer Success Manager to join our Customer Success team and support our customers throughout their journey with Dastra.

Why join Dastra?

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Join a fast-growing European SaaS LegalTech company

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Work with Mid-Market and Enterprise organisations on complex data, AI and compliance challenges

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Take ownership of a strategic customer portfolio

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Become a key expert on a sophisticated SaaS platform

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Work closely with Customer Success, Sales, Product and Tech teams

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Join an experienced, collaborative and ambitious team

Your role

As a Customer Success Manager, you will act as the project lead for your customers’ success with Dastra .

You will manage a portfolio of Mid-Market and Enterprise customers and cover the entire customer journey, with a strong focus on onboarding, implementation, product adoption and long-term customer success .

You will become a trusted partner and expert on the Dastra platform, helping customers translate complex business, technical and regulatory challenges into concrete use cases.

Your main objectives will be to:

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Successfully onboard and implement Dastra

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Drive product adoption and long-term engagement

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Support change management

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Demonstrate the value delivered by the platform

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Secure renewals and customer satisfaction

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Identify growth opportunities alongside Account Managers

Your responsibilities

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Lead onboarding and implementation projects

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Manage a portfolio of Mid-Market and Enterprise customers as their main point of contact

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Drive customer success through regular follow-ups and Business Reviews

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Monitor usage, satisfaction and value

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Anticipate risks and secure renewals

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Identify growth opportunities alongside Account Managers

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Build expertise in data protection, AI governance and compliance

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Share customer insights with Product and Tech teams

Your environment

You will join our Customer Success team and report to Jérôme, our Director of Operations and co-founder .

You will work closely with our Customer Success, Account Management, Sales, Product and Tech teams.

Our customers are mainly Mid-Market and Enterprise organisations , across French and international markets.

During your first 3 to 6 months , you will progressively build your expertise on Dastra, our methodology and your customer portfolio.

Who we're looking for

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4+ years of experience in Customer Success, SaaS consulting, implementation, project management or a similar customer-facing role

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Strong understanding of SaaS environments , ideally involving complex or technical products

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Experience managing Mid-Market and/or Enterprise customers

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Experience with onboarding, implementation, adoption and change management

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Strong communication and stakeholder management skills

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Strong project management and organisational skills

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Customer-oriented, autonomous and comfortable with complex topics

Languages

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French: fluent, bilingual

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English: fluent, bilingual or native level

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German : fluent or bilingual proficiency would be a plus

You will work with both French- and English-speaking customers in an international environment.

Compensation & working conditions

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Around €40-47k gross/year + variable compensation , depending on experience

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Ideally based in Paris / Île-de-France

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Hybrid working model with 2 remote days per week

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5 weeks of paid leave + 10 RTT days

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Meal vouchers and company health insurance

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Annual company seminar and regular team-building events

Recruitment process

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Introductory call with Julia, Talent Acquisition Specialist

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Interview with a member of the Customer Success team

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Interview with Jérôme, Director of Operations and co-founder

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Business case and presentation

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Reference check

Ready to join us?

If you enjoy working at the intersection of SaaS, technology, data, AI and regulatory challenges , and want to become a trusted partner for Mid-Market and Enterprise customers , we'd love to meet you.

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