Customer Success Manager (Remote, Kazakhstan)

Customer Success Manager (Remote, Kazakhstan)

Naoma AI Inc. - San Francisco (US)

About Naoma

Naoma is a US-based startup building an AI video agent that runs live, conversational product demos for B2B SaaS companies: 24/7, in 80+ languages, with no sales rep on the call. Our customers are software companies that want every prospect to see a real demo the moment they ask for one. We’re a small, fast team, and we’re adding our next Customer Success Manager.

What you’ll do

• Onboard new customers: run the kickoff, understand their product, and get their AI demo agent live quickly
• Build and refine demo flows for customers’ products using our platform (no coding needed, but you’ll need to learn fast and care about getting the details right)
• Be the first point of contact for customers: answer questions, solve problems, and keep response times short
• Collect feedback and pass it to the product and engineering team so the platform gets better for everyone
• Keep customer records, timelines, and handoffs clean and up to date

Who we’re looking for

• A clear, confident communicator who enjoys talking to people and writes well
• Fast. You reply the same hour, not the next day, and you don’t let things sit
• Attentive to detail. You notice the typo in the demo script, the broken link, the step the customer skipped
• English at C1 or higher: you’ll work with customers in the US and Europe every day
• AI-native: you already use AI tools (ChatGPT, Claude, Cursor, Notion AI or similar) in your daily work and you’re curious about what’s possible with them
• Experience in customer success, support, account management or a similar client-facing role is a plus but not required. Energy, speed and attention matter more to us than years on a resume

What we offer

• A role in a US startup with customers around the world
• Real responsibility from day one and a direct line to the founders
• Fast professional growth: you’ll learn the full B2B SaaS customer lifecycle and how AI products are built and sold
• Fully remote work with a flexible schedule
• Competitive salary in USD

How to apply

Send your CV and 3–5 sentences about why this role is for you.