Customer Success Manager - Remote
# Customer Success Manager - Remote **SIVAD Consulting** · United States · `Remote` · `Full Time` 💼 **Уровень роли:** `Manager` 💰 **Компенсация:** `$85,000 – $110,000` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Customer-Success-Manager]` `[Customer-Success-Specialist]` `[Account-Manager]` `[Onboarding-Manager]` `[Customer-Success-Account-Manager]` `[Customer-Success-Manager-EMEA]` --- ### About the Role Customer Success Manager – Remote ( Dbl) Salary: $85k to $110k Onboarding Prospective Customers - Conduct onboarding calls with new customers, train them to use the product, complete technical implementation steps, and help them realize value quickly - Consistently host working sessions and check-in calls, team training sessions, and QBRs to facilitate adoption of core features and advanced/upsell products - Coordinate with Account Executives to identify any red flags that would hinder the customer from renewing with Double - Maintain a high renewal rate from subscription to first renewal (3 months) (target = 80-85%) as well as high overall retention rate going forward Expansion of Existing Accounts - Proactively reach out to accounts in your pipeline to ensure they're continuing to reach their goals and respond to inbound support inquiries promptly - Create and maintain customer education materials: record video feature overviews and write user guides for content-driven email sequences - Drive expansion revenue of existing accounts in your pipeline (increase MRR) Internal Team Processes - Document best practices, creating templates for customer engagement at key milestones for various user personas - Help the team iterate to find the most efficient internal processes that reduce friction and best help our customers succeed Work experience - Ideally someone who has had roles specifically in Customer Success (not just Sales, Support, Experience, or something adjacent) or at least some form of customer/client facing experience - Ability to navigate and teach customers about complex software products and features - Keen attention to detail, thoughtfulness, and a customer-centric mindset - 2 - 3 years of experience in a customer-facing role at an early-stage SaaS startup - Bookkeeping or accounting industry experience is required - Upbeat, interesting, positive personality - Passionate, driven, motivated Miscellaneous - Interested in working at a startup and taking on additional responsibilities Nice-to-have - Experience with implementation/onboarding customers onto a software platform and driving product adoption - Proven track record of high renewal or retention rates; bonus = upsells or revenue-driving activities - Familiarity with modern SaaS tools such as Slack, Notion, and/or Salesforce - Comfortable in organized chaos; aka an environment where things move quickly Originally posted on Himalayas
- Customer-Success-Manager
- Customer-Success-Specialist
- Account-Manager
- Onboarding-Manager
- Customer-Success-Account-Manager
- Customer-Success-Manager-EMEA
Наблюдалась 2026-10-13, впервые 2026-10-13, источник — Himalayas (JSON API).