Customer Success Manager (Enterprise SaaS)

Do you care about data privacy? Do you excel in relationship management and have a technical background?

If so, we encourage you to join our creative, energetic team that cares deeply about protecting personal data. We're on a mission to bring clarity and transparency to businesses and consumers when it comes to data privacy. If you're passionate about privacy, thrive in collaborative environments, and enjoy overcoming challenges, we want to hear from you!

Clarip's patented Hybrid Artificial Intelligence technology is leading the fast growing Data Privacy industry. Our technology is used by the Fortune 500 companies to help protect customer data and comply with the privacy laws around the world. We’re seeking a Customer Success Manager with strong technical fluency and experience supporting enterprise clients in a SaaS environment . In this role, you’ll lead onboarding, guide customers through implementation, and ensure they achieve long-term value from our platform. You’ll serve as the primary point of contact for high-value accounts and play a key role in customer satisfaction, retention, and growth .

Key Responsibilities

• Build and maintain strong relationships with enterprise clients
• Lead onboarding, technical setup, workflow configuration, and product training
• Deliver clear product demonstrations and guide customers through advanced features
• Set expectations, monitor account health, and proactively address risks
• Communicate value, ROI, and best practices throughout the customer lifecycle
• Collaborate with Sales, Product, and Engineering to ensure seamless client experiences
• Capture meeting notes, track customer-reported issues, and ensure timely resolution
• Advocate for customer needs and contribute feedback to improve the product
• Identify upsell opportunities and support account expansion
• Ensure customer satisfaction and retention at every stage of engagement

Qualifications

• Bachelor’s degree in Computer Science or related field (required)
• 4–5 years of experience in Customer Success, Technical Account Management, or Client Support
• Experience working in a SaaS or technology company
• Comfortable with CRM tools, SaaS platforms, integrations, and data-driven workflows
• Experience with data privacy or cybersecurity software is a plus
• Strong communication, presentation, and relationship-building skills
• Proven ability to manage multiple enterprise clients simultaneously
• High ethical standards, honesty, and transparency
• Self-motivated, proactive, and results-driven
• Collaborative team player with a customer-first mindset

What We Offer

• Career growth in a rapidly expanding technology company
• Competitive compensation and performance-based advancement
• Medical, vision, and dental benefits
• Mission-driven, collaborative work environment
• Paid vacation and flexible time off

Job Type: Full-time

Pay: From $100,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Education:

• Bachelor's (Required)

Experience:

• Software implementation: 5 years (Required)

Work Location: Hybrid remote in Falls Church, VA 22043